Clerical Support Associate

Samaritan Daytop Village, Inc.; Northern, New York (KY, NY); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Samaritan Daytop Village, Inc. is seeking a Clerical Support Associate to support clinic operations with accurate patient intake, charting, and data entry. You will handle registrations, phone inquiries, insurance verification, and records management while upholding patient confidentiality.

The role emphasizes teamwork with clinical staff and requires strong MS Office and EHR skills, plus flexibility to meet scheduling needs in a busy health clinic environment.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year prior experience in a Clinic or Medical Office.
• Familiar with general office equipment (printers, scanners, fax).
• Computer literacy in MS Office Suite and EHR.
• Strong time management and prioritization.
• Flexible schedule with ability to stay late if needed.
• Good written and verbal communication skills.
• Maintain patient confidentiality.
• Experience working with diverse populations.

Responsibilities

• Greets patients and processes registrations for clinic care.
• Answers phones, screens calls, directs to appropriate staff, and leaves messages as needed.
• Verifies patient insurance information, including Medicaid, and seeks approvals.
• Prepares and updates medical charts and records.
• Enters patient data into files and databases.
• Orders and maintains inventories of clinic and admin supplies.
• Coordinates equipment maintenance and repairs.

Job description

Overview

Clerical Support Associate

Join a Healthcare Force for Good!

$21.97-$23.07 per hour

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village serves over 33,000 New Yorkers annually within your neighborhoods and communities, so our success depends on those we employ.

The Role

Under the general supervision of the Program Director, the Clerical Support Associate is responsible for performing clerical work in various administrative and operational areas within the clinic. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

What You Will Do

• Communicates regularly with management and operational staff.
• Greets patients coming into the clinic.
• Performs registration and processing of all patients entering the clinic for care.
• Professionally answers phones, screens call, directs calls to the appropriate person, and takes accurate, complete messages when necessary.
• Obtains and verifies patient insurance information including Medicaid and may seek approvals.
• Prepares and updates medical charts and records.
• Enters patient data into files and databases.
• Orders and maintains inventories of supplies for clinical and administrative operations.
• Arranges equipment maintenance and repair.

Qualifications

Who You Will Be

• High School Diploma or Equivalent.
• At least one (1) year prior experience in a Clinic or Medical Office.
• Working knowledge of general office equipment, such as printers, scanners, and fax machines.
• Computer literacy including proficiency in Microsoft Office Suite and EHR.
• Ability to display excellent time management skills with the ability to prioritize work and multi-task.
• Some flexibility is needed and willingness to stay past the normal shift and/or adjust the schedule to meet tight deadlines.
• Possess good written and verbal communication skills.
• Ability to maintain the confidentiality of patient records.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.