Clerical Support Assoc

Northwell Health; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwell Health is seeking a receptionist/secretary to support unit operations and act as a liaison among internal hospital departments and external contacts. Duties include directing patients and visitors, answering calls, admitting patients, coordinating room assignments, and scheduling tests.

The role requires strong typing/data-entry skills, basic medical terminology knowledge, and the ability to communicate effectively with diverse stakeholders. Some clerical experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute) are required.
• Knowledge of medical terminology is preferred.
• Prior clerical experience is preferred.

Responsibilities

• Direct patients, physicians, visitors and staff to appropriate areas.
• Answer telephones, direct calls, and take messages.
• Admit patients to unit and manage room labeling and patient records.
• Coordinate room assignments and notify staff when rooms are ready.
• Schedule tests and procedures and coordinate transportation as needed.
• Respond to patients on intercom and relay information to staff.
• Run errands to labs, pharmacy, CSR, etc.
• Serve as liaison with hospital departments (e.g., Central Service, Dietary, Environmental Services).
• Maintain unit supply inventory and order restocks.
• Maintain and update patient records and census sheets.

Skills

Typing 30 wpm

Data entry

Medical terminology

Communication skills

Education

High School diploma or equivalent

Job description

Job Description

Performs receptionist/secretarial duties to expedite and coordinate unit operations. Serves as a liaison between the unit, internal hospital departments and external contacts.

Job Responsibility

• * Performs receptionist duties including, but not limited to:
  • Directs patients, physicians, visitors and staff to appropriate areas
  • Answers telephones, directs calls, and takes messages.
  • Admits patients to unit. Labels doors and obtains addressograph plate.
  • Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient's room is ready.
  • Schedules appointments for patient's tests and procedures. Coordinates transportation, as needed.
  • Responds to patients on the intercom system and promptly relays information to appropriate staff member.
  • Runs errands as necessary to lab, pharmacy, CSR, etc.
  • Serves as a liaison with various hospital departments (i.e Central Service, Dietary, Environmental Services, Staffing Office, etc.).
• * Performs secretarial duties including, but not limited to:
  • Transcribes physician's orders to appropriate documents.
  • Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.
  • Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
  • Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity .Completes medical record upon patient discharge and transfers to Medical Records Department.
  • Maintains various unit records (i.e., census sheets, etc.).
  • Collects volume indicators for performance improvement activities and compiles statistics for reporting.
• * Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.
• Performs related duties, as required.

ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• American Heart Association (AHA) Heartsaver Course, preferred.
• Prior clerical experience, preferred.
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required.
• Knowledge of medical terminology, preferred.
• Ability to communicate effectively.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).