Clerical Support Assoc

Northwell Health; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Northwell Health is seeking a receptionist/secretarial professional to support unit operations in a busy hospital environment. You will liaise between the unit, hospital departments, and external contacts, directing patients and coordinating room assignments and records.

The role includes transcribing orders, entering lab/test requests, and maintaining patient data to ensure smooth off-unit activities and timely discharge processing.

Qualifications

• High School Diploma or equivalent, required.
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required.
• American Heart Association Heartsaver preferred.
• Prior clerical experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Directs patients, physicians, visitors and staff to appropriate areas.
• Answers telephones, directs calls, and takes messages.
• Admits patients to unit and updates patient records.
• Coordinates room assignments and patient transport needs.
• Schedules tests and procedures; relays information to staff.
• Maintains unit records and supports performance reporting.

Skills

Typing 30 wpm

Data entry skills

Communication skills

Medical terminology knowledge

Clerical experience

Education

High School Diploma or equivalent

Job description

Job Description

Performs receptionist/secretarial duties to expedite and coordinate unit operations. Serves as a liaison between the unit, internal hospital departments and external contacts.

Job Responsibility

• * Performs receptionist duties including, but not limited to:
  • Directs patients, physicians, visitors and staff to appropriate areas
  • Answers telephones, directs calls, and takes messages.
  • Admits patients to unit. Labels doors and obtains addressograph plate.
  • Coordinates room assignments with Patient Registration. Maintains/ changes patient record to reflect reassignment. Notifies appropriate staff when patient's room is ready.
  • Schedules appointments for patient's tests and procedures. Coordinates transportation, as needed.
  • Responds to patients on the intercom system and promptly relays information to appropriate staff member.
  • Runs errands as necessary to lab, pharmacy, CSR, etc.
  • Serves as a liaison with various hospital departments (i.e Central Service, Dietary, Environmental Services, Staffing Office, etc.).
• * Performs secretarial duties including, but not limited to:
  • Transcribes physician's orders to appropriate documents.
  • Enters requests for lab work/diagnostic testing into the computer system, including all requested demographic and clinical information.
  • Enters significant patient data into the computer information system, i.e., reports, procedures, referral, admission, transfers, discharges, diet orders, etc.
  • Maintains and updates patient medical record. Ensures admission consents and cytology forms are complete and filed. Prepares medical record to accompany patient on off-unit activity .Completes medical record upon patient discharge and transfers to Medical Records Department.
  • Maintains various unit records (i.e., census sheets, etc.).
  • Collects volume indicators for performance improvement activities and compiles statistics for reporting.
• * Maintains unit supply inventory. Orders and restocks office supplies and patient care items with respect to the guidelines/par levels for the unit.
• Performs related duties, as required.

ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• American Heart Association (AHA) Heartsaver Course, preferred.
• Prior clerical experience, preferred.
• Typing 30 wpm and/or data entry skills (80 keystrokes per minute), required.
• Knowledge of medical terminology, preferred.
• Ability to communicate effectively.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).