Clerical Supervisor 2

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 52,000 - 64,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Clerical Supervisor 2 in the Bureau of Health Statistics and Registries to lead essential clerical work ensuring accurate and accessible vital records. The role emphasizes mentoring staff, overseeing processes, and maintaining high service standards for statewide impact.

The position offers a telework option with a primarily on-site schedule, requiring 37.5 hours weekly, 8:00 AM–4:30 PM, Monday through Friday, and a minimum of two weeks on-site training.

Qualifications

• One year as Clerical Supervisor 1 or Clerical Assistant 3; or two years as Clerical Assistant 2; or an equivalent combination of experience and training.

Responsibilities

• Amendment expertise: maintain knowledge of allowable birth amendments and manage exceptions based on laws and policies.
• Process oversight: supervise filing, scanning, review, and approvals within all phases of the birth amendment process.
• System coordination: review requirements, test enhancements, and report issues in the electronic birth registry system.
• Quality review: conduct random checks and provide constructive feedback to staff.
• Fraud identification: analyze documents for potential fraud and refer cases to fraud coordinator when needed.
• Staff supervision: assign work, set priorities, train employees, evaluate performance, and monitor productivity.

Skills

Leadership

Staff supervision

Attention to detail

Job description

THE POSITION

Do you want a leadership role where your decisions help support essential services for Pennsylvania residents? As a Clerical Supervisor 2 with the Bureau of Health Statistics and Registries, you will lead important clerical work that keeps vital records accurate and accessible. This position provides opportunities to mentor staff, oversee detailed processes, and support consistent service delivery. It is ideal for someone who values structure, clear communication, and contributing to public service. Bring your motivation and attention to detail to a role with meaningful, statewide impact!

Do you want a leadership role where your decisions help support essential services for Pennsylvania residents? As a Clerical Supervisor 2 with the Bureau of Health Statistics and Registries, you will lead important clerical work that keeps vital records accurate and accessible. This position provides opportunities to mentor staff, oversee detailed processes, and support consistent service delivery. It is ideal for someone who values structure, clear communication, and contributing to public service. Bring your motivation and attention to detail to a role with meaningful, statewide impact!

DESCRIPTION OF WORK

• Amendment Expertise: Maintain knowledge of allowable birth amendments and manage exceptions based on laws and policies
• Process Oversight: Supervise filing, scanning, review, and approvals within all phases of the birth amendment process
• System Coordination: Use expertise in the electronic birth registry system to review requirements, test enhancements, and report issues
• Quality Review: Conduct random checks, assess accuracy of work, and provide constructive feedback to staff
• Fraud Identification: Analyze documents for potential fraud and determine when cases require referral to the fraud coordinator
• Staff Supervision: Assign work, set priorities, train employees, evaluate performance, and monitor productivity

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. The typical schedule for this position will include 3 on-site days per week. You may also be required to work onsite as dictated by operational and training needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will be required to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. This position requires a minimum of 2 weeks of mandatory on-site training.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• Two years as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.