Clerical Specialist - Receptionist

Lucas Metropolitan Housing; Toledo (OH); On-site; USD 29,000 - 37,000; Full time

Job summary

Lucas Metropolitan Housing is seeking a Clerical Specialist - Receptionist to provide front-line customer service and essential clerical support for the Housing Choice Voucher Program and related departments. The role handles calls, walk-ins, mailing, filing, and document preparation in a fast-paced office environment.

The ideal candidate will have a high school diploma or GED and at least one year of clerical experience, with proficiency in MS Office and a valid Ohio or Michigan driver’s

Qualifications

• The candidate has a High School Diploma or GED and at least 1 year of general clerical experience.
• Must possess a valid Ohio or Michigan driver’s license and be insurable.
• Proficient with MS Office and capable of learning additional software.

Responsibilities

• Answer incoming calls and greet walk-in visitors, directing to staff as needed.
• Prepare letters, forms, reports, and other materials; file and distribute correspondence.
• Maintain filing systems and clerical procedures for housing applicants.
• Receive, sort, and distribute mail; prepare items for delivery by courier.
• Provide back-up support for phone coverage and assist other departments as requested.

Skills

General clerical

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Reports to

Housing Stability & Customer Service Supervisor

Position Title

Clerical Specialist - Receptionist

Classification Title

Clerical / Labor

(Clerical Specialist)

Reports to

Housing Stability & Customer Service Supervisor

Department(s)

Housing Choice Voucher Program

FLSA & Union Status

Hourly; Non-Exempt

Union

Employment Status

Full-Time

Summary

The primary purpose of this position is to provide clerical/administrative support to Headquarters’ staff, chiefly the Housing Choice Voucher Program (HCVP) and Occupancy Departments and to provide front-line customer service to Low-Income Public Housing (LIPH) and HCVP participants. The incumbent receives all phone calls and in-person inquiries to the Headquarters office. All activities must support the Lucas Metropolitan Housing (“LMH”) mission, strategic goals, and objectives.

Essential Duties And Responsibilities

• Answers incoming calls and receives walk-in visitors, responding to inquiries or directing matters to the appropriate staff member; receipt payments received by residents/clients.
• Prepares office correspondence such as letters, forms, reports, and other materials; copies, collates, and prepares agency correspondence for distribution.
• Establishes and maintains filing system and clerical procedures for housing applicants; maintains accurate and essential files while confirming the security of such records.
• Receives, sorts, and distributes mail in a timely and accurate manner. Ensures mail is prepared for delivery by Courier, including interoffice and regular postal mail.
• Serves as a back up to the Clerical Specialist (Customer Service Representative) to assist with answering phone calls received for Housing Choice Voucher Program.
• Assists other departments as requested by the department heads.
• Maintains inventory of office supplies and restocks as required. Assists with maintaining the supply areas. Assists the Senior Executive Assistant with order requests.
• Demonstrates regular and predictable attendance.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

Education And/or Experience

High School Diploma or GED equivalent and a minimum of one (1) year of general clerical experience. An equivalent combination of education and experience may be considered. Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Office environment. The noise level in the work environment is usually moderate.

This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.