Clerical Specialist

Alliance Family Health Center Inc; Liberty Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Family Health Center, Inc. in Alliance, OH is seeking a Clerical Specialist to support patient flow, greet visitors, answer phones, and schedule appointments. The role focuses on front office duties and accurate data collection.

The ideal candidate has training in medical office administration, experience in medical terminology, billing, and coding, and proficiency with MS Office and EHR systems. This full-time position offers stability in a community clinic.

Qualifications

• Certification or diploma in Medical Office Administration/Assistant program preferred.
• Medical front office experience preferred.
• Knowledge and experience in medical terminology, billing and coding is required.
• High school graduate or equivalent.

Responsibilities

• Greet patients, answer phones, and schedule appointments.
• Verify and collect patient demographics and insurance information.
• Registers and schedules patients into the EHR system and supports front office tasks.
• Collects co-pays and patient payments.
• Tracks no-shows and reports to the manager.
• Maintain electronic medical records and scan documents per protocol.
• Verify insurance eligibility/benefits before appointments.
• Assist in training new clerical staff.
• Promote positive provider and community relationships.
• Check emails regularly and perform other duties as required.

Skills

MS Word

Excel

PowerPoint

Multi-tasking

Billing & coding

Medical terminology

Communication

Teamwork

Education

Certification or diploma in Medical Office Administration/Assistant program

Tools

MS Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerical Specialist

Full Time Alliance, OH, US

5 days ago Requisition ID: 1008

JOB DESCRIPTION

Clerical Specialist

Alliance Family Health Center, Inc.

BASIC FUNCTION:

Clerical Specialist is responsible for efficient operation and flow of patients through the practice. Greet incoming patients, answer telephones, and schedule appointments and referrals. Collect and update patient information. Handle insurance verification and front office procedures. Provides clerical services and performs general office duties. Works with supervisor to coordinate front office functions and provide input for improvements.

JOB DUTIES AND COMPETENCIES:

• Answers incoming telephone calls and process appropriately. Possess warm outgoing personality with excellent telephone etiquette.
• Verify and collect patient demographic and insurance information.
• Registers and schedules patients into EHR software. Works with manager to develop and implement changes to improve scheduling efficiencies.
• Collects co-pays and patient payments.
• Tracks “no shows” on monthly basis. Reports to manager.
• Prepares and sends patient correspondence in accordance with policy.
• Prepares and mails new patient information prior to scheduled office visit.
• Retrieves medical records and proofs documentation accurateness for billing purposes.
• Maintain electronic medical record, scan information according to protocol as appropriate.
• Verify Insurance eligibility/benefits (Eligibility Specialty). All authorizations must have insurance eligibility verified prior to their appointment. Parent must be notified if not eligible.
• Meets with and assists patients with respect to the insurance application process and sliding scale eligibility, including presumptive eligibility
• Assists in the training and orienting of new clerical staff
• Promotes positive provider, organization and community relationships.
• Works under the guidance of the AFHC colleague handbook
• Responsible for checking emails on a regular basis.
• Performing other duties as required

HEALTH CARING STANDARDS / VALUES:

1. Greet customers, visitors, and Colleagues immediately with a smile, warm greeting, and introduction, calling them by name if possible.

2. Exceed the expected and anticipate the unexpected by asking, “Is there anything else I or a fellow Colleague can do for you?”

3. Always provide a comforting, timely, caring departure or discharge, and always say thanks for allowing us to serve.

4. Integrity, openness and fairness in all you do

5. Teamwork

6. Individual creativity

8. Compassion and caring

AGE APPROPRIATE CARE:

Will provide successful services and/or interactions with the following age groups and will demonstrate the use of appropriate interventions, communication and skills to match the age and/or abilities of the patient where applicable:

• Pediatric
• Adolescent
• Adult
• Geriatric

MACHINES, TOOLS & EQUIPMENT USED:

• Utilizes the telephone system correctly.
• Demonstrates correct use of the computer, including appropriate software programs used by the department.
• Demonstrates correct use of the FAX machine and copier.
• Skilled in computer applications such as MS Word, Excel

EDUCATION, TRAINING & EXPERIENCE:

Certification or diploma in Medical Office Administration/Assistant program or equivalent preferred. Medical front office experience preferred. Knowledge and experienced in medical terminology, billing and coding is required. Demonstrated skill in computer applications. High school graduate or equivalent.

SKILLS REQUIRED:

• Skilled in computer applications like MS Word, Excel, and PowerPoint.
• Skilled at handling multiple tasks and works under pressure.
• Extensive knowledge of medical terminology, medical billing and medical coding
• Knowledge of handling general administrative and clerical tasks
• 5.The ability to communicate with individuals at a variety of levels within the organization and community.
• Ability to exercise initiative, judgment, and decision making.
• Willingness and ability to work collaboratively with a teamwork approach to goals and objectives.

PHYSICAL REQUIREMENTS:

• Able to stand/walk to various departments intermittently through a 8 hour shift.
• Able to bend to reach items on the floor, desk level, and overhead.
• Able to lift books and supplies weighing 25lbs. intermittently.
• Able to see clearly (with or without lenses) and hear normal speaking tones.
• Able to communicate verbally interpersonally and over the telephone in a clear and concise speech.
• Able to use hands for tasks (writing, typing, etc.).