Clinic Office Specialist - FT - Days - Gen Surgeon Mob Dove 3rd Floor

DHR Health; McAllen (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

DHR Health is hiring a Clinic Office Specialist for the Gen Surgeon Mob Dove 3rd Floor location in McAllen, TX. The role combines administrative and clinical tasks to ensure efficient patient flow and high-quality service.

Responsibilities include front-desk duties, appointment scheduling, insurance verification, data entry, and basic billing support, with a focus on excellent customer service and patient confidentiality.

Qualifications

• High School/GED preferred.
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required
• Minimum of one (1) year medical receptionist experience required
• Previous experience in a high volume medical office setting is preferred
• Medical terminology experience/education, preferred
• Previous experience working with spreadsheets preferred

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Register new patients and review information on established patients as they return to the office
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration including insurance coverage
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics for established patients
• Retrieving and filing of medical records and delivering/scanning to the appropriate providers as needed
• Weekly statistical reporting for Manager using excel as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Prepare deposit for team member to deposit in bank as needed
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing as needed
• Other duties as assigned

Skills

Microsoft Office

Bilingual - English/Spanish

Customer service

Education

High School/GED preferred

Job description

Clinic Office Specialist - FT - Days - Gen Surgeon Mob Dove 3rd Floor - 20954

Posted 4 days ago

Description

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (1) year medical receptionist experience required
• Previous experience in a high volume medical office setting is preferred
• Medical terminology experience/education, preferred
• Previous experience working with spreadsheets preferred

Responsibilities:

POSITION RESPONSIBILITIES:

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Register new patients and review information on established patients as they return to the office
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration including insurance coverage
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics for established patients
• Retrieving and filing of medical records and delivering/scanning to the appropriate providers as needed
• Weekly statistical reporting for Manager using excel as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Prepare deposit for team member to deposit in bank as needed
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing as needed
• Other duties as assigned

LINES OF REPSONSIBILITY :

(Chain-of-command)

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Yes

Straight pulling

Yes

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Yes

Reaching above shoulder

Yes

Yes

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Employee Signature: ________________________________ Date: ____________________