Clerical Scheduling Supervisor – Lead & Coverage

NYC Department of Social Services; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Office of Child Support Services (OCSS) in New York City seeks a Clerical Associate III to supervise clerical staff and manage daily scheduling within the Intake/Clerical unit. The role supports appointments and communications, using NYC systems to keep case flow organized and compliant.

The position requires a high school diploma or equivalent and clerical experience, with residency requirements and eligibility notes for the 55-a Program. Citywide coverage and equal opportunity are highlighted.

Qualifications

• Four-year high school diploma or educational equivalent approved by a State education department or recognized accrediting organization; one year of clerical experience.
• Keyboard familiarity with a minimum of 100 keystrokes per minute (20 words).
• This 55a Program eligibility note should be indicated on resume if applicable.
• Residency requirement: NYC residency within 90 days; possible eligibility to reside in surrounding counties after 2 years.

Responsibilities

• Supervise and schedule work assignments for clerical staff; ensure coverage for all clerical activities.
• Review and update client appointment flow using systems like FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc.; handle scanning/indexing of documents.
• Respond to telephone inquiries about appointments and sanctions; process mail and faxes; refer callers as needed.
• Prepare daily/weekly statistical reports and rosters; monitor staff attendance and performance; assist with inventory and clerical duties.

Skills

Typing speed

Education

High school diploma or equivalent

Job description

Office of Child Support Services (OCSS) in New York City seeks a Clerical Associate III to supervise clerical staff and manage daily scheduling within the Intake/Clerical unit. The role supports appointments and communications, using NYC systems to keep case flow organized and compliant.

The position requires a high school diploma or equivalent and clerical experience, with residency requirements and eligibility notes for the 55-a Program. Citywide coverage and equal opportunity are highlighted.