SCHEDULING UNIT SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Office of Child Support Services (OCSS) in New York City seeks a Clerical Associate III to supervise clerical staff and manage daily scheduling within the Intake/Clerical unit. The role supports appointments and communications, using NYC systems to keep case flow organized and compliant.

The position requires a high school diploma or equivalent and clerical experience, with residency requirements and eligibility notes for the 55-a Program. Citywide coverage and equal opportunity are highlighted.

Qualifications

• Four-year high school diploma or educational equivalent approved by a State education department or recognized accrediting organization; one year of clerical experience.
• Keyboard familiarity with a minimum of 100 keystrokes per minute (20 words).
• This 55a Program eligibility note should be indicated on resume if applicable.
• Residency requirement: NYC residency within 90 days; possible eligibility to reside in surrounding counties after 2 years.

Responsibilities

• Supervise and schedule work assignments for clerical staff; ensure coverage for all clerical activities.
• Review and update client appointment flow using systems like FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc.; handle scanning/indexing of documents.
• Respond to telephone inquiries about appointments and sanctions; process mail and faxes; refer callers as needed.
• Prepare daily/weekly statistical reports and rosters; monitor staff attendance and performance; assist with inventory and clerical duties.

Skills

Typing speed

Education

High school diploma or equivalent

Job description

CANDIDATE MUST BE PERMANENT IN THE CLERICAL ASSOCIATE TITLE.

The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents. OCSS accomplishes this by locating non-custodial parent (NCP), establishing paternity and child support orders, and collecting and disbursing child support funds to those children. OCSS also services NCPs who are unable to provide financial support due to unemployment and/or being underemployed, by partnering with community-based organizations which offer educational, training, and job placement services for eligible parents. Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient.

The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are cash assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the non-custodial parent whereabouts are or become known, cases are referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.

Under supervision of the Office Manager (Principal Administrative Associate I) with latitude for independent judgment, the Clerical Associate III functions as the Borough Office Clerical Supervisor, responsible for the supervision of a support staff engaged in the clerical functions for The Intake / Clerical staff.

The Office of Child Support Services (OCSS) is recruiting (1) one Clerical Associate III to function as a Scheduling Unit Supervisor who will:

• Supervise and schedule work assignments to all clerical support staff; ensures that coverage is available for all clerical activities.
• Utilizes various systems applications to review and/or update as necessary, based on scheduled client appointments and/or walk-ins / call-ins, such as FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK, etc. Conducts scanning and indexing of client documents to various applications, as necessary.
• Answer / respond to telephone calls regarding scheduled appointments, sanctions and other assorted client inquiries. Refers caller to other departments when appropriate. Receives and process hard and electronic mail & faxes, including CS Track, as needed.
• Compile daily / weekly statistical reports by summarizing data tallies and other accumulated data; prepares and updates rosters to keep control on all cases assigned and completed
• Provides staff elbow training and provides feedback / suggestions on modification of policies and procedures.
• Monitor time and leave and rates the performance of subordinates.
• Assist with ensuring office inventory of supplies, and clients forms / written materials are adequately stocked. Assist with annual inventory protocol.
• Provide coverage for all clerical tasks, when necessary. Preform other routine clerical functions as assigned.

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.