Clerical Coordinator

Southcoast Health; New Bedford (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Well-being culture

Competitive pay & benefits

Earned Time Off

Employee wellbeing program

403B retirement with company match

Tuition assistance/loan forgiveness

Leadership training

24-hour schedule eligibility

Job summary

Southcoast Health seeks a Clerical Coordinator for St. Luke's Hospital in New Bedford, MA. The role supports the Emergency Department with patient records, admissions, transfers, discharges, and interdepartmental communication.

Hours are 24 per week, day/evening shifts 11:00am–7:30pm with weekend and holiday rotation. Competitive benefits accompany a commitment to community care and ongoing staff development.

Qualifications

• Four years of high school completed plus specialized courses and training.
• Proficiency with electronic medical records (EMR) and related secretarial tasks preferred.
• Must be fully vaccinated against influenza and COVID-19 or eligible for medical/personal exemption with statement.

Responsibilities

• Provide clerical support for patient records and unit functions.
• Greet and liaison with ED patients during arrival and stay in the department.
• Coordinate admissions, transfers and discharges across departments.
• Enter consultations promptly to support medical decision-making.
• Orient and train new staff in the role and cross-train ancillary staff.
• Resolve questions, discrepancies, and inquiries within scope of responsibility.
• Plan, organize, and direct unit activities within the coordinator role.

Skills

EMR proficiency

Vaccination compliance

Customer service

Education

High school diploma

Tools

EMR software

Job description

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world‑class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Clerical Coordinator

Hours: 24hrs

Shift: Day/Evening shift, 11:00am - 7:30pm with weekend and holiday rotation

Location: St. Luke's Hospital - New Bedford, MA

A Career At Southcoast Health Offers You

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Position reports to the Emergency Department Manager and Team Leader designee. Provide clerical support for initiation, organization and completion of patient’s medical record and unit functions. Greet and serve as a patient liaison to the Emergency Department upon patient arrival and their stay in the department. Handle all interdepartmental calls/ requests to coordinate admissions, transfers and discharges. Enter consultations timely and accurately to facilitate medical decision-making. Orient and train new employees in same role and cross training additional ancillary staff. Responsible for resolving a variety of questions, discrepancies, problems and inquiries within scope of responsibility. Provide patient support services based on department needs with support services. Plan, organize and direct all unit activities within the unit coordinator function.

Qualifications

• Equal to completion of four years of high school plus specialized courses and training.
• Computer skills including knowledge of electronic medical record system and related secretarial as preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $17.68 - USD $25.46 /Hr.

Rotation Schedule Requirement

every other weekend and holiday