Clerical Associate Level IV *Provisional*

NYC Health + Hospitals; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

NYC Health + Hospitals in New York, NY is seeking a detail-oriented administrative professional to support the Revenue Cycle Services leadership. You will manage calendars, coordinate meetings, and handle correspondence, while assisting with onboarding and access control for staff.

This role requires a high school diploma and at least six months of clerical or customer service experience, with strong organizational skills and a customer-focused mindset.

Qualifications

• A high school diploma or its educational equivalent is required.
• Six (6) months of full-time clerical experience and/or experience interacting with the public (customer service) is required.

Responsibilities

• Manage the Calendar for the Chief Revenue Officer and Revenue Cycle leadership.
• Maintain multiple meeting series and schedule ad hoc meetings.
• Review, respond to, and track incoming billing complaints and mail.
• Coordinate onboarding/offboarding for staff and secure equipment and access.
• Maintain Revenue Cycle SharePoint site and departmental organization charts.
• Assist with class enrollments, certificate design, and classroom prep for Revenue Cycle Learning & Development.
• Prepare and monitor purchase orders and assist with vendor invoices.

Education

High school diploma or equivalent

Six (6) months clerical experience / customer service exposure

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Management of Calendar for Chief Revenue Officer and other Revenue Cycle Services leadership
• Maintain several meeting series
• Schedule ad hoc meetings
• Surveil schedule and resolve conflicts
• Manage telephone communication; route calls as appropriate
• Review, respond to, and track incoming billing complaints
• Review incoming mail for Revenue Cycle Services; respond and redirect as needed
• Coordinate the onboarding and offboarding process for staff, including securing equipment and managing access requests to financial systems and payer portals
• Assist with maintenance of Revenue Cycle Sharepoint site
• Develop and maintain departmental table of organization and contact lists,
• Develop and maintain a variety of administrative support guides for RCS staff reference
• Coordinate logistics for in-office functions including room reservations, audio-visual set up and materials preparation
• Assist Revenue Cycle Learning and Development team with class enrollments, certificate design and preparation, classroom preparation as needed.
• Prepare, maintain and monitor purchase orders in accordance with departmental budget; Review invoices and submit for payment
• Maintain electronic files for all material, including documents for vendor, invoices, correspondence and contracts
• Review and approve timesheets as delegated by Chief Revenue Officer

Minimum Qualifications

• A high school diploma or its educational equivalent; and
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences

• Minimum six months experience, preferably in a health care setting