CLERICAL ASSOCIATE - CARDIAC CATH RECOVERY

Covenant HealthCare; Saginaw (MI); Presencial; USD 28 000 - 38 000; Tempo integral

Resumo da oferta

Covenant HealthCare in Saginaw, MI seeks a Clerical Associate to handle receptionist duties, greet patients, and assist with RIS data entry in the Imaging and Diagnostic Services Department. The role emphasizes exceptional patient relations and adherence to HIPAA guidelines.

Responsibilities include guiding patients through registration, answering calls, and preparing orders for technical staff, while maintaining documentation and accuracy in all tasks.

Qualificações

• Knowledge of standard office equipment (fax, copy machine, printers)
• Able to greet and assist patients with courtesy and professionalism
• Experience with data entry and basic hospital forms

Responsabilidades

• Greet and serve patients with excellent customer service
• Register outpatients and guide them through processes
• Assist patients with completion of hospital forms
• Prepare orders for technical staff
• Maintain documentation per protocols
• Explain preparation procedures for tests in Imaging and Diagnostic Services
• Answer and transfer telephone inquiries
• Fax reports per protocols
• Use RIS to retrieve information within scope of duties
• Maintain proficiency in computer functions (RIS, email)
• Create CD copies for outside requests following HIPAA/ROI guidelines

Conhecimentos

Customer service

Telephone etiquette

RIS data entry

Office equipment

Data entry

Formação académica

High school diploma or equivalent

Vocational training preferred

Medical terminology course preferred

Descrição da oferta de emprego

Overview

This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.

The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Uses excellent customer service skills to greet and service patients

Moves outpatients through the registration/ordering process in a timely, professional manner

Assists patients in the completion of hospital forms

Prepares orders for the technical staff

Maintains paperwork/documentation per established protocols

Explains examination preparations for tests done in the Imaging and Diagnostic Services Department

Answers the telephone, using established telephone etiquette skills

Transfers phone inquiries appropriately

Faxes reports, using established protocols

Uses the RIS for retrieval of information to respond to inquiries within the scope of their duties

Maintains proficiency in all computer functionality necessary to perform job duties (RIS, email, etc.)

Burns CD copies for outside requests. Follows HIPAA/ROI guideline when releasing images/Reports

Qualifications

KNOWLEDGE/SKILLS/ABILITIES

Knowledge of standard office equipment (fax, copy machine, printers

Word processing (type 40 wpm)

Ability to flex work schedule in order to meet staffing needs

Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide.

Ability to work under stressful situations with a positive attitude

Ability to stand and/or sit for long periods of time

EDUCATION/EXPERIENCE

High school diploma or equivalent

Post high school vocational training in clerical or secretarial courses preferred

Medical terminology course preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards

Frequent sitting; near, midrange and far vision and depth perception, color vision

Occasional standing and walking