SUPPORT ASSOCIATE - BREAST HEALTH CENTER

Covenant HealthCare; Carrollton Township (MI); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Retirement plans with employer match

Paid time off

Employee wellness programs

Tuition reimbursement and development

Descripción de la vacante

Covenant HealthCare in Michigan is seeking a Support Associate to greet patients, handle registration, and provide basic PACS/RIS support. You will respond to calls, prepare images for outside sources, and assist staff with administrative tasks while upholding HIPAA and patient confidentiality.

The role requires high school diploma, strong customer service, and the ability to multi-task in a fast-paced healthcare environment. Flexible schedule and teamwork are essential.

Formación

• High school diploma or equivalent required.
• Experience in clinical (direct patient care) and/or medical (administrative patient support) preferred.

Responsabilidades

• Greet and service patients using excellent customer service skills.
• Move outpatients through the registration/ordering process in a timely, professional manner.
• Assist patients in the completion of hospital forms. Prepares orders for the technical staff.
• Maintains paperwork/documentation per established protocols.
• Explains examination preparations for tests in Imaging/Diagnostic Services.
• Answer and direct phone calls promptly and efficiently.
• Faxes reports using established protocols.
• Uses RIS/PACS for information retrieval to respond to inquiries.
• Provides basic PACS/RIS/PowerScribe support.
• Assist Radiologist, IDS staff, referring physicians and others with troubleshooting issues.
• Reconciles level 1 errors in PACS QC program and responds to tickets in a timely manner.
• Audits Pending Lists to ensure reports are completed.
• Burns CD copies for outside requests.
• Adhere to HIPAA and ROI guidelines; maintain patient confidentiality.
• Imports images from outside facilities
• Returns outside films per procedures.
• Maintains proficiency in all computer functions (RIS, PACS, QC, email).
• Performs other duties as assigned.

Conocimientos

Office equipment

Word processing

Multi-tasking

Customer service

HIPAA compliance

Educación

High school diploma

Herramientas

RIS

PACS

PowerScribe

Descripción del empleo

Overview

The Support Associate is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry, preparing images to be sent to outside sources and being the first contact/liaison for basic Picture Archive Communication System (PACS) support.

This position demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Mission, Vision and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

- Greet and service patients using excellent customer service skills.

- Moves outpatients through the registration/ordering process in a timely, professional manner.

- Assist patients in the completion of hospital forms.Prepares orders for the technical staff.

- Maintains paperwork/documentation per established protocols.

- Explains examination preparations for tests done in the Imaging and Diagnostic Services Department.

- Answer and direct phone calls promptly and efficiently, using established telephone etiquette skills.

- Faxes reports, using established protocols.

- Uses the RIS/PACS for retrieval of information to respond to inquiries within the scope of their duties.

- Provides basic PACS/RIS/PowerScribe support

- Assists Radiologist, IDS technical staff, Referring Physicians, Patient Services, O.R., ECC, and Physician offices with common troubleshooting issues

- Reconciles level 1 errors in PACS Monitors QC Program and responds to tickets in a timely manner

- Audits Pending Lists to ensure reports are completed.

- Burns CD copies for outside requests.

- Adhere to all HIPAA regulations, ROI guidelines for releasing images/reports and maintains patient confidentiality.

- Imports images from outside facilities

- Returns outside films according to established protocol scheduling procedures.

- Maintains proficiency in all computer functionally necessary to perform job duties (RIS, PACS, QC, email, etc.)

- Performs other duties as assigned and/or vary based on medical specialty.

Qualifications

EDUCATION/EXPERIENCE

- High school diploma or equivalent required.

- Experience in clinical (direct patient care) and/or medical (administrative patient support) preferred.

KNOWLEDGE/SKILLS/ABILITIES

- Knowledge of standard office equipment (fax, copy machine, printers).

- Excellent word processing skills.

- Ability to flex work schedule to meet staffing needs.

- Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic support for PACS/RIS/PowerScribe.Ability to work under stressful situations with a positive attitude.

- Able to stand and/or sit for long periods of time.

WORKING CONDITIONS/PHYSICAL DEMANDS

- Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

- Frequent sitting, talking, hearing, near vision, midrange vision.

- Frequent far vision, depth perception, visual accommodation.

- Frequent color vision, field of vision.

- Occasional lifting up to 50 lbs.

- Occasional standing, walking, lifting, carrying, pushing, pulling.

- Occasional climbing, balancing, stooping, crouching, squatting.

- Occasional twisting, reaching, handling, feeling.

Why Work at Covenant HealthCare

At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include:

• Comprehensive medical, dental, and vision coverage
• Retirement plans with employer match
• Paid time offto support work-life balance
• Employee wellness programs and mental health support
• Tuition reimbursement, university discounts, and professional development opportunities