Clerical Associate - 4

New York City Department of Transportation; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

New York City Department of Transportation is seeking a Clerical Associate Level 4 to support the OCMC-Streets division. The role involves answering phones, filing, and entering new jobs into the database, plus preparing official letters and managing records.

You will assist with weekly advisories, ARTS cases, and calendar coordination. Strong organizational and communication skills are required, along with Excel/Outlook/Word proficiency.

Qualifications

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
• Typing speed of at least 100 keystrokes per minute and solid documentation skills.
• Proficiency with Excel, Outlook and Word; strong communication and organizational abilities.

Responsibilities

• Cover phones, take messages, file preparation, and entering new jobs into the database.
• Assist with weekly and weekend traffic advisories and construction embargoes as needed.
• Support 311 complaints and ARTS, including creating, downloading and closing cases.
• Prepare responses for signatures and maintain templates and records.
• Monitor the Director's calendar, schedule meetings, and coordinate attendees.

Skills

Typing 100 wpm

Independence

Time management

Verbal communication

Document accuracy

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

CLERICAL ASSOCIATE - 10251

In order to be considered for this position candidate must be serving permanently in the title, or be reachable on the civil service list.

The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. The Office of Construction Mitigation and Coordination (OCMC)-Streets in the Bureau of Permit Management and Construction Control is tasked with reviewing all construction permit applications and developing traffic stipulations to allow construction activity to occur with minimal disruption to businesses, motorists, bicyclists and pedestrians, and avoiding conflicts with other construction projects and special events. OCMC-Streets interacts with project engineers, other city agencies, community boards, elected officials, and the general public to resolve construction issues related to mobility.

We are seeking a Clerical Associate Level 4, who will assist the Director(s) of OCMC-Streets. Under supervision, the selected candidate will perform clerical and related work with limited latitude for independent judgment. Tasks will include but are not limited to covering phones and taking messages, making copies, preparing files and entering new jobs into the database. The selected candidate will assist with the development and distribution of special Weekly and Weekend Traffic Advisories and special construction embargoes as needed. The selected candidate will assist with 311 complaints and the Agency Response Tracking System (ARTS), creating, downloading and closing out cases as needed. The selected candidate will prepare responses for the Commissioner's and Borough Commissioners' signatures to elected officials, citizens and other government agencies as well as community business leaders. These letters must be concise and cordial and follow the Commissioner's communication style. The selected candidate must perform research, write and edit standard acknowledgement letters for constituents, as well as maintain templates and records of these documents. The successful candidate will monitor the Director's calendar, schedule meetings, secure meeting locations and schedule attendees.

Minimum Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Ability to work independently and as part of a team.
• Ability to meet deadlines and work on multiple tasks simultaneously.
• Excellent verbal, Oral & Communication skills. Ability to review documents for accuracy.
• Knowledge of CCU/ARTS system. Knowledge of NYC Streets is a plus.
• Proficiency in Microsoft Excel, Outlook, Word.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.