Clerical Assistant 3

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Telework option

Job summary

Commonwealth of Pennsylvania seeks a Clerical Assistant 3 to support the Office of State Inspector General’s investigative programs. You will handle complex clerical tasks, process tips and calls, manage records, and assist with data entry while maintaining confidentiality and accuracy.

You will work a full-time schedule, with possible part-time telework based on operational needs. The department emphasizes ethics, integrity, and accountability in all duties and interactions.

Qualifications

• One year as a Clerical Assistant 2 or equivalent Commonwealth/Federal title, as determined by the Office of Administration.
• One year of moderately complex clerical experience.
• Equivalent combination of experience and training.

Responsibilities

• Tip Call Processing: enter tips via welfare fraud tipline and document data per procedure and confidentiality policy.
• Claim Call Response: provide information to callers about overpayments, intercepts, and related situations; explain claim computations and resolutions.
• Investigation Support: analyze tips and research data to determine if cases should be forwarded to investigators.
• Record Management: label, organize, retrieve, and keep files current for multiple programs.
• Process Assistance: review documents, prepare correspondence, enter and track data, monitor reports, and perform related work.

Skills

Call center experience

Independent judgment

Analytical skills

Organization skills

Customer service

Written and verbal communication

Multi-tasking

Tools

Excel

CIS

ARRC

Job description

THE POSITION

Are you looking for a great opportunity to utilize your experience and knowledge to perform complex clerical work at an agency that stresses the importance of ethics, integrity, and accountability? If so, this is the position for you! This Clerical Assistant 3 position at the Office of State Inspector General (OSIG) performs complex clerical work which supports our investigative programs. Success in this role relies on knowledge and application of Department of Human Services (DHS) and OSIG procedures and systems, call center experience, knowledge of various software packages, and the ability to exercise independent judgment throughout the course of its duties. Step into a role that values your attention to detail and dedication.

DESCRIPTION OF WORK

This position answers customer calls on a multi-line wireless telephone system and completes variety of complex clerical duties. Work is performed with considerable independence using analytical, organization, and customer service skills and applying sound judgment. As a Clerical Assistant 3, you will perform the following duties:

• Tip Call Processing: Enter tips received via welfare fraud tipline, make data and narrative entries in accordance with office procedure and confidentiality policy
• Claim Call Response: Review data and provide information to callers about overpayments, intercepts, and related situations; discuss and explain claim computations and resolution processes
• Investigation Support: Analyze tips and research claim data to determine if the case should be forwarded to investigative staff
• Record Management: Label, organize, retrieve, and keep files current for multiple programs
• Process Assistance: Review documents, prepare correspondence, enter and track data, monitor reports, and perform related work as assigned

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to eight days per month based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirement

• You must have one year experience in a call center environment.
• You must adhere to the values and ethics of the OSIG.
• You must have solid written and verbal communication skills.
• You must have the ability to multi-task.
• You must be able to perform essential job functions.

Preferred Qualifications (not required)

• Experience analyzing electronic data and creating or manipulating Excel data spreadsheets
• Experience working with Department of Human Services databases or systems such as Client Information System (CIS) or Automated Restitution Referral and Computation (ARRC)
• Customer service experience
• Experience handling or maintaining confidential information
• Experience proofreading documents

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
• Please note: Due to Act 29, the agency the selected candidate will be serving has limited law enforcement powers and requires all employees with access to agency systems to undergo fingerprinting and an in-depth background check to include criminal, tax, and credit history.

Veterans

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.