Clerical Assistant 2 (LIHEAP) - Blair County Assistance Office

Commonwealth of Pennsylvania; Altoona (PA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Commonwealth of Pennsylvania in Pennsylvania is seeking a Clerical Assistant 2 to support the LIHEAP program. You will perform clerical duties, data entry, document imaging, and visitor support to help households access heating assistance.

Work is full-time seasonal with telework potential and a starting hourly rate of $18.83. The role emphasizes accuracy, organization, and collaboration with staff while serving the community.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent Federal Government title.
• Graduation from high school or equivalent.
• An equivalent combination of experience and training.

Responsibilities

• Scan, organize, and update electronic documents to ensure records are accurate and easy to access.
• Input client and program information into automated systems with accuracy and attention to detail.
• Greet clients, collect needed information, and direct them to the appropriate staff or resources.
• File, maintain, and purge case records according to office procedures and retention rules.
• Sort mail, messages, and documents and deliver them to the correct staff members.
• Discuss procedures, questions, and ideas with the supervisor to support smooth office operations.

Skills

Data entry

Document imaging

Visitor support

Record filing

Organizational skills

Education

High school diploma

Equivalent combination of experience and training

Tools

Automated systems

Job description

As a Clerical Assistant 2 with the Department of Human Services, you will support the Low Income Heating Energy Assistance Program (LIHEAP) program that assists households in need. This position allows you to strengthen your office, communication, and data skills while helping people access important resources. Your efforts will play a key role in keeping information accurate and organized for staff and clients. This job provides a positive way to serve your community while growing in your career.

This position supports the daily clerical work that keeps the LIHEAP program running smoothly. It includes tasks that involve scanning, organizing records, greeting visitors, and entering important information into automated systems. As a Clerical Assistant 2, you will perform the following duties:

• Document Imaging: Scan, organize, and update electronic documents to ensure records are accurate and easy to access
• Data Entry: Input client and program information into automated systems with accuracy and attention to detail
• Visitor Support: Greet clients, collect needed information, and direct them to the appropriate staff or resources
• Record Filing: File, maintain, and purge case records according to office procedures and retention rules
• Information Distribution: Sort mail, messages, and documents and deliver them to the correct staff members
• Clerical Communication: Discuss procedures, questions, and ideas with the supervisor to support smooth office operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal Full-time employment
  • This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Altoona, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly salary of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Blair County. If no eligible candidates who live within Blair County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.