Clerical Assistant 2

Commonwealth-of-Pennsylvania; Montoursville (Lycoming County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania is hiring a Clerical Assistant 2 for the Department of Transportation to support public services and ensure smooth office operations. You will handle reception, file management, document processing, and customer assistance across multiple units.

The role offers a standard 37.5-hour work week with potential telework after probation and a starting salary of 36,831 USD per year. Training and a supportive team environment are emphasized.

Qualifications

• Must possess keyboarding skills meeting speed/accuracy standards.
• Ability to take and transcribe dictation.
• Must be able to perform essential job functions.

Responsibilities

• Reception support for phone and in-person inquiries.
• File management for hauling and occupancy permits.
• Document processing: typing correspondence, reports, meeting minutes.
• Customer assistance in the ePermitting system.
• Mail handling and distribution for the unit.
• Scan and upload permit documents to Electronic Content Services.

Skills

Keyboarding

Dictation

Education

High school diploma

Job description

The Clerical Assistant 2 position with the Department of Transportation offers a chance to support important public services every day. This role gives you a steady workflow and the chance to help teams complete tasks that keep transportation operations running smoothly. You will work with friendly colleagues and assist customers who rely on the District Office for guidance. This is a great opportunity to build skills while contributing to a mission that matters.

This position supports several units by completing clerical tasks that help maintain organized and responsive office operations. The role ensures timely communication, accurate records, and dependable customer service. As a Clerical Assistant 2, you will perform the following duties:

• Reception Support: Answer and assist phone and in person inquiries for the Permits Unit
• File Management: Maintain and organize files for hauling and occupancy permits
• Document Processing: Type correspondence, reports, and meeting minutes for multiple units
• Customer Assistance: Help customers resolve issues in the ePermitting System
• Mail Handling: Sort, distribute, and manage incoming and outgoing unit mail
• Scanning Tasks: Scan permit documents and upload them into Electronic Content Services

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30am to 4:30pm, Monday-Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montoursville, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Special Requirements (NSRs):

• Must possess keyboarding skills to meet standards for speed and accuracy.
• Must possess the ability to take and transcribe dictation.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.