Clerical Assistant 2

Commonwealth Of Pennsylvania; East Hanover Township (PA); On-site; USD 37,000 - 54,000; Full time

Job summary

Commonwealth of Pennsylvania, Department of Military and Veterans Affairs, Fort Indiantown Gap, PA, seeks a Clerical Assistant 2 to support admissions, office operations, and customer service for veterans and families. The role emphasizes accuracy, reliability, and teamwork in a compassionate, mission-driven environment.

The position offers 37.5 hours per week, 8:00 am–4:00 pm, with no telework option. Starting salary ranges from $36,831 to $54,162 annually for non-civil service permanent

Qualifications

• Six months as Clerical Assistant 1 or Graduation from high school or an equivalent combination of experience and training.
• Must pass a favorable NCIC screening for admittance to Fort Indiantown Gap and maintain an Automated Installation Entry (AIE) card.
• Background check required for employment.

Responsibilities

• Admissions Processing: Review admission applications, verify eligibility, confirm documentation, and complete background checks.
• Data Support: Extract and format admissions information from AIM and other systems for projects and reporting.
• Office Coordination: Schedule meetings, take minutes, manage mail, order supplies, file, and arrange travel.
• Customer Assistance: Respond to callers and visitors with updates and inquiries, provide information.
• Record Management: Scan and upload documents, maintain denial files, prepare packets for leadership.

Skills

Typing

Data entry

Filing

Proofreading

Administrative support

Microsoft Excel

Education

Graduation from high school

Tools

Microsoft Excel

Job description

Salary

$36,831.00 - $54,162.00 Annually

Location

Lebanon County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-58019

Department

Department of Military & Veterans Affairs

Division

MV Div Clncl Srvs

Opening Date

09/09/2026

Closing Date

9/15/2026 11:59 PM Eastern

Job Code

00102

Position Number

00170356

Union

Non Union

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00136101

Bureau / Division

Division of Clinical Services, Department of Military and Veterans Affairs

Worksite Address

Edward Martin Hall

City

Fort Indiantown Gap, Pennsylvania

Zip Code

17003

Contact Name

Amanda Irving

Contact Email

[e-mail]

THE POSITION

As a Clerical Assistant 2 with the Department of Military and Veterans Affairs, you will support important services that benefit veterans and their families. The work is steady, organized, and essential to keeping admissions and office functions running smoothly. You will be part of a team that values reliability and careful attention to detail. This role helps you build strong administrative experience while contributing to a meaningful mission.

DESCRIPTION OF WORK

This role supports admissions, office operations, and customer service for the Bureau of Veterans Homes. It focuses on accurate processing, clear communication, and dependable administrative support.

As a Clerical Assistant 2, you will perform the following duties:

• Admissions Processing: Review admission applications, verify eligibility, confirm documentation, and complete background checks
• Data Support: Extract and format admissions information from AIM and other systems to assist with projects and reporting
• Office Coordination: Handle scheduling, meeting minutes, mail distribution, supply ordering, filing, and travel arrangements
• Customer Assistance: Respond to callers and visitors by providing updates, directing inquiries, and supporting general information needs
• Record Management: Scan and upload documents, maintain denial files, and prepare packets and letters for leadership review

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 am to 4:00 pm, Monday-Friday, with a 30-minute lunch.

• Telework: You will not have the option to telework in this position.

• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• Must pass a favorable National Crime Information Center (NCIC) screening for admittance to Fort Indiantown Gap. Must maintain an Automated Installation Entry (AIE) card once it is issued.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Be willing and able to work in Lebanon County, PA
• Completion of a high school business curriculum
• Experience in office work, such as typing, data entry, filing, and proofreading
• Experience providing administrative support
• Experience working in a long-term care or large healthcare facility
• Experience analyzing information and developing reports that assist in management of the organization
• Experience working with Microsoft Excel to generate metrics, manage and format data, etc.

Legal Requirements:

• You must pass a background investigation.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.