Clerical Assistant (000299)

Diverse Lynx, LLC; New York (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Diverse Lynx LLC is seeking a Clerical Assistant for the Behavioral Health department, onsite in New York, NY. The role centers on front-desk duties, patient registration, scheduling, and EMR data management to ensure smooth patient flow.

The position requires interaction with patients and clinical staff, maintaining confidentiality and accuracy in records, and supporting revenue workflows and eligibility verification. A rotating schedule includes some Saturdays and long hours.

Qualifications

• Minimum of 3 years working in a healthcare setting, preferably behavioral health.
• Experience with patient registration, scheduling, front-desk duties, and data entry.
• Excellent verbal and written communication; ability to handle confidential information.

Responsibilities

• Provide administrative, front-desk, patient registration, scheduling, and data management support.
• Register patients in NYS OASAS My Am system and pre-register for appointments.
• Maintain accurate electronic medical records and monitor appointment workflows.
• Support insurance eligibility checks and registration corrections; ensure professional patient service.
• Handle reception duties, greet patients, check-in/check-out, and coordinate with clinical staff.

Skills

Customer service

Interpersonal communication

Verbal communication

Data entry

Confidentiality

Tools

Epic EMR

Excel

Word

PowerPoint

NY OASAS My Am system

Job description

About this job

Job Title: Clerical Assistant

Department: Behavioral Health

Contract Duration: 13 weeks
Pay Rate: $26/hour on W-2

Work Location: On-site,New York, NY 10029

Contract extension or a permanent offer may be possible depending on performance and business needs.

2. Work Schedule

The position includes standard weekday coverage, rotating evening coverage, and two Saturdays per month.

Schedule

Working Hours

Standard weekdays

Operational weekday hours, generally 3:00 AM–11:00 PM, depending on the clinic's schedule

Candidates must be comfortable with rotating Saturday shifts and weekday coverage until 7:00 PM.

3. Job Summary

The Clerical Assistant will provide administrative, front-desk, patient registration, scheduling, and data management support to the Behavioral Health department. The role requires regular interaction with patients, clinical staff, physicians, and administrative teams.

The successful candidate will help maintain accurate electronic medical records, manage appointment and referral workflows, support insurance eligibility and registration corrections, and ensure professional, confidential, and efficient patient service.

4. Key Responsibilities

Administrative and clerical support

• Perform filing, data entry, typing, indexing, correspondence preparation, and general office duties.
• Answer telephone calls, relay messages, and direct inquiries to the appropriate staff.
• Maintain clinic records, reports, and administrative documentation.
• Operate computers, fax machines, photocopiers, and other office equipment.
• Coordinate meetings, maintain schedules, and support departmental operations.

Patient registration and scheduling

• Register patients and enter required information into the NYS OASAS My Am system.
• Pre-register patients for upcoming appointments and update demographic information.
• Verify visit authorizations and ensure registration records are accurate and complete.
• Schedule follow-up appointments and make appointment reminder calls.
• Perform front-desk duties, including greeting patients, check-in/check-out, and registration.
• Assist patients with the appropriate use of patient kiosks.

Electronic medical records and revenue workflows

• Create and maintain clinic reports and provider templates in Epic.
• Monitor Epic messages and respond or route them appropriately.
• Review referral work queues daily and document appointment-scheduling efforts.
• Monitor registration and insurance eligibility denials and correct missing or inaccurate information.
• Monitor patient attendance and show rates and share relevant information with providers.
• Access HMO websites to support insurance verification.

5. Required Qualifications

• Experience: The detailed requirements specify a minimum of 3 years working in a healthcare setting, preferably in mental health or addiction services. Another section lists two years of experience, so confirm the applicable minimum with the hiring team.
• Previous experience with administrative, clerical, patient registration, or scheduling duties.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong computer and data-entry skills.
• Ability to interact with patients throughout the workday.
• Ability to maintain accurate records and handle confidential patient information.
• Flexibility to work rotating Saturdays and weekday shifts until 7:00 PM.

6. Required Skills and Technical Knowledge

• Electronic medical records: Epic and related EMR systems.
• Microsoft Office: Excel, including charts and PivotTables; Word; PowerPoint.
• Insurance verification: HMO websites and eligibility workflows.
• Office equipment: Fax machines, photocopiers, and computers.
• Patient services: Registration, scheduling, check-in/check-out, and appointment reminders.
• Documentation: Data entry, record maintenance, reporting, and correspondence.
• Customer service: Professional communication, patient support, and teamwork.
• Translation support: Familiarity with Proprio or similar translation services is relevant to the listed equipment and systems.

Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.
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