Cleaning & Restoration Operational Manager

myvoda; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Career path towards General Manager

Generous PTO

401k / Company Match

Job summary

Voda Cleaning and Restoration is seeking an experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Damage Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards.

Ideal candidates bring hands-on field management, strong OSHA knowledge, and proficiency with estimating

Qualifications

• OSHA 10 Certification is required.
• Minimum of 5 years in water restoration and carpet cleaning operations.
• Experience with industry equipment and team leadership.
• Proven ability to manage multiple projects and communicate with clients.

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration teams.
• Schedule teams for efficient project execution and provide on-site support for large jobs.
• Write estimates for water, fire, and mold damage projects and for commercial cleaning.
• Conduct quality control to ensure IICRC standards and company protocols.
• Train and mentor staff on procedures, safety, and equipment use.
• Ensure OSHA compliance and maintain safety documentation.
• Serve as primary client contact to ensure satisfaction and handle concerns.
• Work with management to hit operational goals and drive revenue growth.
• Attend industry events and nurture relationships with commercial clients.
• Develop new procedures to streamline operations and improve service delivery.
• Maintain inventory and ensure equipment is ready and functional.

Skills

Team leadership

Customer service

Project management

Safety compliance

Strong communication

Organizational skills

Education

OSHA 10 Certification

WRT

CCT

AMRT

FSRT

TCST

Tools

Xactimate

MICA/Mitigate

CRM systems

Scheduling tools

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing

Benefits and Perks:

• Competitive Salary & Bonus Structure
• Career Path Towards General Manager
• Generous PTO
• 401k / Company Match

Job Summary:

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Damage Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards.

Cleaning and Restoration Operational Manager Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water damage restoration, carpet cleaning, and related services. May need to provide on site support for some / larger projects.
• Write estimates for water, fire, and mold damage projects, as well as commercial cleaning projects.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication,addressing concerns, and ensuring overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue and profit growth, and monitor key performance indicators.
• Attend industry-related events and help lead meetings, and develop / maintain strong relationships with commercial clients and referral partners.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring all resources arereadily available and maintained in good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Cleaning and Restoration Operational Manager Qualifications

• Preferred Certifications:
  • WRT (Water Restoration Technician)
  • CCT (Carpet Cleaning Technician)
  • AMRT (Applied Microbial Remediation Technician)
  • FSRT (Fire & Smoke Restoration Technician)
  • TCST (Trauma & Crime Scene Technician)
• OSHA 10 Certification
• Minimum of 5 years of experience in water restoration and carpet cleaning operations.
• Experience with utilization and maintenance of industry specific equipment (such as truck-mount carpet cleaners / extractor, portable cleaners and extractors, etc.).
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, MICA/Mitigate, CRM systems, and scheduling tools.

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.