CLEANING MAINTENANCE

Amfamfit; Brook Hill (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Amfamfit in Short Pump, Richmond, VA is seeking a Housekeeping Attendant to ensure members and staff enjoy a safe, clean environment. You will greet members warmly, provide outstanding service, and uphold the club's standards and training policies.

Responsibilities include responding to member concerns, following emergency protocols, arriving early in uniform, attending meetings, and communicating developments across the club.

Qualifications

• Red Cross CPR/AED certification within 60 days of hire.
• Experience in a customer service or housekeeping setting.
• Strong interpersonal and communication skills.

Responsibilities

• Provide the highest quality customer service to members with a welcoming, energetic attitude.
• Follow Service Standards and Training/Policy Manuals.
• Respond to member concerns in a timely and professional way.
• Know the club's emergency response protocol and act with safety as a priority.
• Arrive 10 minutes early in uniform and be a team player.
• Attend department and company meetings and communicate developments to the team.
• Record necessary repairs and report inventory levels.
• Other duties as reasonably assigned.

Skills

Customer service

Interpersonal skills

Communication

Job description

Job Details

Job Location: Short Pump - Richmond, VA 23233

Objective: To ensure that members and staff enjoy a safe and clean environment at all times.

Reports to: Housekeeping Supervisor

Criteria: Red Cross CPR/AED certification required within 60 days of hire.

Responsibilities

Get and Keep Members

• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the club's emergency response protocol and be prepared to act, exercising sound judgment with safety as a priority.
• Arrive to work 10 minutes early and in department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Participate actively in all club, department, and company meetings.
• Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Attend regularly scheduled department meetings for ongoing training and information sharing.
• Use proper chain of command.

Additional Housekeeping Attendant Responsibilities

• Record necessary repairs of equipment and/or noticeable repairs needed in the club Maintenance Log.
• Report low inventory levels of products and supplies.
• Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
• Conduct a walk-through with Housekeeping Manager at the end of each shift to confirm completion of duties.
• Other duties as reasonably assigned.

Qualifications

Qualifications required for this role include relevant experience in a similar customer service or housekeeping setting, as well as strong interpersonal and communication skills. Candidates must hold a valid Red Cross CPR/AED certification obtained within 60 days of hire.