CLEANING MAINTENANCE

Amfamfit; Colonial Heights (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Amfamfit in Colonial Heights, VA is seeking a proactive Housekeeping Attendant to ensure a safe, clean, and welcoming environment for members and staff.

You will greet members, deliver high-quality service, follow training and policy manuals, and cooperate with team members to maintain club standards. CPR/AED certification must be obtained within 60 days of hire, and reliable attendance is required.

Qualifications

• CPR/AED certification required within 60 days of hire.
• Strong customer service and communication skills.

Responsibilities

• Greet members with a welcoming, friendly, energetic, and positive attitude at all times.
• Provide the highest quality customer service to all members and use members' names.
• Follow club Service Standards and company training manuals.
• Respond to member concerns in a timely and professional manner.
• Know and follow the club's emergency response protocol and act with safety as a priority.
• Attend department meetings and participate in ongoing training.

Skills

Customer service mindset

Education

RedCross CPR/AED certification

Job description

Job Details

Job Location: Colonial Heights - Colonial Heights, VA 23834

Objective: To ensure that members and staff enjoy a safe and clean environment at all times.

Reports to: Housekeeping Supervisor

Criteria: RedCrossCPR/AED certification required within 60 days of hire.

Responsibilities

• Get and Keep Members
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department‑specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Know the club's emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
• Arrive to work 10 minutes early and in department‑specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Attend regularly scheduled department meetings for ongoing training and information sharing.
• Use proper chain of command.

Housekeeping Attendant Responsibilities

• Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
• Report low inventory levels of products and supplies.
• Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
• Conduct a walk through with Housekeeping Manager at the end of each shift to confirm completion of duties.
• Other duties as reasonably assigned.