Cleaning and Restoration Operational Manager

Voda Cleaning & Restoration; Woburn (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Signing bonus

Health Benefit Options

Profit Sharing

Job summary

Voda Cleaning & Restoration in Woburn, Massachusetts, is seeking an experienced Operational Manager to oversee daily operations of our Carpet Cleaning and Water Restoration teams. This role includes managing projects, ensuring compliance with industry standards, and providing excellent customer service.

Ideal candidates will have 3-5 years of experience in water restoration and carpet cleaning operations, be proficient in team management, and hold relevant certifications. Join our fast-growing team dedicated to delivering exceptional services.

Qualifications

• Minimum 3-5 years of experience in water restoration and carpet cleaning.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Oversee daily operations of carpet cleaning and water restoration departments.
• Manage and schedule teams for service execution.
• Conduct quality control inspections.
• Train and mentor team members on safety procedures.

Skills

Team management

Water restoration

Carpet cleaning

Customer service

Communication

Education

IICRC certifications (WRT, CCT, AMRT)

OSHA 30 Certification

Tools

Xactimate

CRM systems

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Signing bonus
• Training & development
• Fast-Paced Environment
• Health Benefit Options
• Profit Sharing

Looking to build something great and find a long-term home? Voda Boston is the place for you.

Position

Cleaning and Restoration Operational Manager

Job Summary

Voda Cleaning and Restoration is seeking a dedicated and experienced Operational Manager to oversee and drive the day-to-day operations of our Carpet Cleaning and Water Restoration teams. The ideal candidate will have extensive experience in water restoration, carpet cleaning, and team management, ensuring that projects are completed efficiently, safely, and to the highest industry standards. This role requires a hands-on approach, as the manager will also need to step into the field to assist with carpet cleaning jobs when necessary, providing top-tier customer service.

Responsibilities

• Oversee daily operations of the carpet cleaning and water restoration departments, ensuring projects are completed on time, within budget, and in compliance with safety standards.
• Manage and schedule teams for efficient execution of water restoration, carpet cleaning, and related services.
• Conduct quality control inspections to ensure adherence to IICRC standards and company protocols.
• Perform field work as necessary, assisting teams with carpet cleaning and restoration jobs to maintain quality, provide leadership, and ensure smooth operations.
• Train and mentor team members on techniques, safety procedures, and equipment use, ensuring they stay up-to-date with industry standards.
• Ensure compliance with OSHA regulations, safety policies, and maintain proper documentation of safety protocols and training.
• Serve as the primary point of contact for clients, ensuring excellent communication, addressing concerns, and ensuring overall satisfaction.
• Work with upper management to set and achieve operational goals, drive revenue growth, and monitor key performance indicators.
• Assist in developing and implementing new procedures to streamline operations and improve service delivery.
• Maintain and track inventory of equipment and supplies, ensuring all resources are readily available and maintained in good working order.
• Oversee reporting and documentation for all restoration and cleaning projects, including work orders, client records, and billing information.

Qualifications

Preferred Certifications:

• IICRC (Institute of Inspection Cleaning and Restoration Certification) with specialties in WRT (Water Restoration Technician), CCT (Carpet Cleaning Technician), AMRT (Applied Microbial Remediation Technician), OSHA 30 Certification.
• Minimum of 3-5 years of experience in water restoration and carpet cleaning operations.
• Proven experience in team management and leadership roles.
• Strong organizational, communication, and customer service skills.
• Ability to work in a fast-paced, hands-on environment, handling multiple projects at once.
• Proficiency in using project management/estimating software, such as Xactimate, CRM systems, and scheduling tools.

Company Overview

An opportunity to join one of the fastest growing cleaning and restoration businesses in the United States. Voda Cleaning and Restoration is a premier provider in the cleaning and restoration industry, known for delivering exceptional services across residential and commercial sectors. With a commitment to excellence and a focus on sustainable practices, Voda utilizes the latest technologies and techniques to ensure optimal results. Our team of certified professionals is dedicated to restoring safety and beauty to environments affected by water, fire, and mold damage, ensuring customer satisfaction through every step of the process.