Classroom AV & IT Support Associate

Berklee College of Music; Boston (MA); On-site; USD 22,000 - 25,000; Part time

Job summary

The Berklee College of Music invites applications for the Classroom Technology Support (CTS) Assistant. This role supports Berklee classrooms, conference rooms, and digital signage TVs, working with Multimedia Support Consultants to provide in-person AV support, preventive maintenance, and training across facilities in Boston.

Ideal candidates are current Berklee/Boston Conservatory students enrolled at least half-time, with a valid SSN, in-valid visa status, and a minimum 2.0 GPA.

Qualifications

• Basic understanding of AV signal flow and macOS ecosystem.
• Strong punctuality and time management with good communication.
• High customer service standards over phone and email.
• Ability to make quick decisions under pressure.
• Professional attitude and ability to work independently or with others.

Responsibilities

• Assist in in-person classroom support and training across Berklee spaces.
• Provide phone support for AV incidents and manage IT support tickets.
• Offer remote technical support via Q-SYS Reflect.
• Troubleshoot AV hardware (Q-SYS, Extron, Logitech).
• Inspect AV cables and coordinate escalations as needed.
• Be first point of contact for AV incidents and assist with deployments.

Skills

AV signal flow

macOS

Punctuality

Time management

Customer service

Communication

Independent & collaborative work

Tools

Q-SYS Reflect

Extron

Logitech

Slack

Job description

The Berklee College of Music invites applications for the Classroom Technology Support (CTS) Assistant. This role supports Berklee classrooms, conference rooms, and digital signage TVs, working with Multimedia Support Consultants to provide in-person AV support, preventive maintenance, and training across facilities in Boston.

Ideal candidates are current Berklee/Boston Conservatory students enrolled at least half-time, with a valid SSN, in-valid visa status, and a minimum 2.0 GPA.