Class C Service Technician

L0105 Lithia Home Office; Wisconsin; On-site; USD 52,000 - 78,000; Full time

Job summary

Wilde Subaru in Wisconsin is seeking an experienced automotive technician to perform repairs to Lithia’s stringent standards. You will diagnose malfunctions, perform maintenance, road-test vehicles, and document work and time spent with accuracy.

The ideal candidate has 3–5 years of automotive experience, holds ASE Master Technician certification (or higher), possesses a valid driver’s license, and maintains manufacturer training.

Qualifications

• Three to five years of automotive repair experience.
• ASE Master Technician certification.
• Valid driver's license in your state.
• Manufacturer training completion required.

Responsibilities

• Diagnose cause of malfunction.
• Perform repairs per repair order with efficiency and accuracy.
• Road-test vehicles to verify repair quality.
• Document work performed and time spent.
• Maintain organized workspace and inventory of standard tools.
• Pursue ongoing manufacturer and ASE training.
• Ensure vehicles returned clean and safe to customers.
• Report safety concerns to management.

Skills

Attention to detail

Communication skills

Sense of urgency

Time management

Customer service

Education

ASE Master Technician certification

High school diploma or equivalent

Tools

Diagnostic tools

Manufacturer training materials

Job description

Dealership:

L0553 Wilde Subaru

What You’ll Do

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time clocking procedures.
• Document work performed on repair order and document test procedures/results.
• Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.
• Return special tools to proper place.
• Use shop supplies and materials in a practical and economical manner.
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Complete all required training.
• Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.
• Participate in and utilize technical training as assigned by management.
• Review the technical bulletins and other publications as assigned by management.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.
• Arrive at work, take breaks, and depart work at the times designated by management.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Attention to detail
• Excellent communication
• Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision:
• Lube and Maintenance Services
• Engine Repair
• Suspension/Steering Repair
• Brake Repair
• Heating and A/C Repair (Optional)
• Certification/Training:
• Manufacturer certified in all areas listed above.
• Minimum of 1 ASE certifications (Should be an ASE Master Technician)
• Customer Pay Proficiency Level: Greater than 100% Customer Pay Repairs
• Automotive Technical Knowledge – Three to five years’ experience
• Acceptable driving record and a valid driver’s license in your state of residence