Service Technician

Lithia & Driveway; Ann Arbor (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

Lithia & Driveway’s Suburban Chevrolet Cadillac of Ann Arbor dealership is seeking an experienced automotive technician. You will diagnose malfunctions, perform repairs per repair orders, and road-test vehicles to ensure quality and safety.

Maintain tool inventory, document work, and participate in ongoing manufacturer and ASE training to stay certified. The role requires hands-on expertise across engine, suspension, brakes, electrical systems, and HVAC, with a strong emphasis on accuracy,

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication with customers and team members.
• Passed manufacturer training and can perform repairs with minimal supervision.
• Qualified in lubrication and maintenance services, engine repair, and electrical systems.

Responsibilities

• Diagnose the cause of malfunctions and perform repairs per repair order.
• Road-test vehicles to verify repair quality and safety.
• Maintain organized workspace and proper tool inventory.
• Complete documentation on repair orders and testing procedures.
• Acquire and maintain manufacturer and ASE certifications through training.

Skills

Attention to detail

Sense of urgency

Excellent communication

Manufacturer training

ASE certifications

Automotive knowledge

Education

ASE Master Technician

3 ASE certifications

Job description

Dealership:

L0399 Suburban Chevrolet Cadillac of Ann Arbor

What You’ll Do

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
• Diagnose cause of malfunction.
• Complete all work according to the applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs utilizing company time clocking procedures.
• Document work performed on repair order and document test procedures/results.
• Responsible for providing and maintaining an inventory of normal mechanics tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work for which the technician is trained and not normally inventoried by the service department as “special tools”.
• Return special tools to proper place.
• Use shop supplies and materials in a practical and economical manner.
• Maintain an organized and clean workspace, completing a stall cleaning every day.
• Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
• Complete all required training.
• Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.
• Participate in and utilize technical training as assigned by management.
• Review the technical bulletins and other publications as assigned by management.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies. Clean gray work shirts, creased gray work trousers, shirts to be tucked in at all times. Belts worn on trousers to be of no buckle design to avoid scratching paint on customer’s vehicles.
• Arrive at work, take breaks, and depart work at the times designated by management.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Attention to detail
• Excellent communication
• Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision:
• Lube and Maintenance Services
• Engine Repair
• Suspension/Steering Repair
• Brake Repair
• Electrical/Electrical Systems Repair
• Heating and A/C Repair
• Engine Drivability Diagnosis and Repair (Optional)
• Certification/Training:
• Manufacturer certified in all areas listed above.
• Minimum of 3 ASE certifications (Should be an ASE Master Technician)
• Customer Pay Proficiency Level: Greater than 105% Customer Pay Repairs
• Automotive Technical Knowledge – Three to five years’ experience
• Acceptable driving record and a valid driver’s license in your state of residence