Claims Unit Manager - Vendor Management

MS ACSC Management Services Inc; Coppell (TX); On-site; USD 121,000 - 161,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a Claims Unit Manager - Vendor Management to lead multiple Claims Teams and oversee vendor contracts, performance metrics, and compliance across the claims organization.

The role requires extensive experience in claims operations, contract management, and staff development, with a focus on process improvement and regulatory adherence.

Qualifications

• Bachelors equivalent combination of education and experience.
• Preferred 7-9 years claims handling and/or operations.
• Advanced organizational and planning skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills; ability to lead change.

Responsibilities

• Manage four to ten Claims Teams or specialized functions within Claims Vendor Management.
• Ensure vendor contracts meet legal and regulatory requirements and monitor performance.
• Coordinate executive business reviews for performance discussions and action planning.
• Recruit and develop staff to support succession planning and staffing goals.
• Communicate goals and expectations to the unit team; coach and develop staff.

Job description

Claims Unit Manager - Vendor Management

Job Summary This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. This position manages specialized functions related to Claims Vendor Management. The primary functions include effective expense management, contract execution, employee development and succession planning, training, staffing, performance measurements, and continuous improvement. Another critical function is to facilitate unit level vendor strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.

Job Duties

Ensure all Claims vendor contracts meet or exceed legal and regulatory requirements. Regularly review appropriate contracts for quality and monitor results of performance and financial reports. Ensure corrective actions are taken to correct deficiencies. Manage a substantial portfolio of vendor contracts, overseeing governance, driving strategy, consolidation, risk mitigation, and compliance. Coordinate executive business reviews for performance discussions, action planning, and accountability. Partner with Claims and enterprise leadership to align vendor capabilities with business priorities and transformation initiatives. Recruit and develop people to accomplish #1 and #2. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling. Provide opportunities, support professional growth, and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals. Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues. Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner. Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product and overall administrative projects. Participate in committees and projects designed to enhance the organization’s goals and objectives.

Qualifications

Bachelors Equivalent combination of education and experience. Preferred 7-9 years Claims handling and/or operations. Required Advanced organizational and planning skills. Required Advanced oral and written communication skills. Required Advanced interpersonal skills necessary. Ability to effectively lead change. Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State. Required Chartered Property Casualty Underwriter - Insurance Institute of America. Required Travel Requirements Occasional travel to off-site business meetings or conferences.

Salary

The starting pay range for this position is: $120,500.00 - $160,800.00 Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Benefits

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company

Auto Club Enterprises is the largest club within the national AAA federation.

We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.