Claims Unit Manager - Property

AAA; Boston (MA); On-site; USD 121,000 - 161,000; Full time

Benefits offered by this job

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays

Parental leave

Wellness programs

Employee discounts

Job summary

AAA is seeking a Claims Unit Manager - Property in the Boston area. This leadership role oversees multiple claims teams, focusing on loss/expense control, staff development, and strategic unit initiatives.

The role ensures regulatory compliance, supports customer service best practices, and drives continuous improvement within the Claims division. Travel is occasional, with eligibility for incentive programs based on performance.

Qualifications

• Bachelors equivalent education/experience preferred.
• 7-9 years claims handling and/or operations (required).
• 4-6 years management/supervisory preferred.
• Advanced organizational and planning skills required.
• Advanced oral and written communication skills required.
• Strong interpersonal skills.
• Ability to lead change effectively.
• Valid driver's license and state-issued liability insurance required.
• CPCU/CPCA certification preferred (CPCU or PI)

Responsibilities

• Ensure all unit claims meet quality and regulatory requirements; review audits and surveys and drive corrective actions.
• Recruit and develop staff; oversee staffing and succession planning; coach performance.
• Provide opportunities for growth; delegate appropriately; align with goals.
• Communicate unit goals; monitor behavior and performance; seek innovative improvements.
• Maintain effective internal/external communication with customers and stakeholders.
• Prepare reports on performance, cost, staffing, and resources; participate in meetings to review systems and projects.
• Participate in committees and projects to advance organizational goals.

Skills

Leadership

People management

Communication skills

Change management

Regulatory awareness

Education

Bachelors equivalent education/experience

Chartered Property Casualty Underwriter

Job description

Claims Unit Manager - Property

Job Summary

This management leadership position is typically responsible for managing four to ten Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices.

Job Duties

• Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies.

• Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling.

• Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals.

• Communicate corporate, unit, and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues.

• Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner

• Prepare reports and statistical data on behalf of department regarding performance, cost, staffing, and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects

• Participate in committees and projects designed to enhance the organization’s goals and objectives.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 7-9 years Claims handling and/or operations. Required

• 4-6 years Management/Supervisory Preferred

• Advanced organizational and planning skills required.

• Advanced oral and written communication skills required.

• Advance interpersonal skills necessary

• Ability to effectively lead change.

• Valid Driver’s License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

• Chartered Property Casualty Underwriter - Insurance Institute of America Required

Travel Requirements

• Occasional travel to off-site business meetings or conferences.

The starting pay range for this position is:

$120,500.00 - $160,800.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify