Claims Technology Practice Consultant

Xceedance; United States; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Xceedance is hiring a Practice Lead, Claims Technology—a senior expert who shapes and drives our claims technology practice across client engagements, solutions, and delivery.

You will partner with client teams to design scalable, revenue-generating claims technology solutions, focusing on automation, AI-driven triage, and modern data-driven workflows in Property, Casualty, Auto, and Specialty lines.

Qualifications

• 10+ years of experience in claims technology, including claims system implementation, digital FNOL, intelligent document processing, analytics, and third-party vendor integration.
• Translate business needs into process, data, and agentic design decisions.
• Working familiarity with Guidewire ClaimCenter, Duck Creek Claims, Snapsheet; ACORD data standards; integrations with estimating, payment, and fraud solutions.
• Proven P&L accountability for an insurance unit, practice, or service line, including revenue, margin, budget, and headcount decisions.

Skills

Claims technology domain expertise

Cross-functional leadership

Client engagement experience

Tools

Guidewire ClaimCenter

Duck Creek Claims

Snapsheet

ACORD data standards

CCC

Xactimate

Verisk ISO ClaimSearch

Job description

Xceedance is hiring experience industry professionals to help shape our domain practices, strengthen delivery capabilities, and bring functional expertise to the evolution of our business.

The Practice Lead, Claims Technology is a senior subject-matter expert responsible for shaping and driving Xceedance’s claims technology practice across client engagements, solutions, and delivery. This role serves as the expert on claims technology business processes, regulatory landscape, and industry trends, partnering closely with client engagement, delivery, and business development teams to design and scale differentiated solutions. The ideal candidate brings deep, cross-functional experience across multiple claims technology functions and a proven ability to translate industry expertise into practical, revenue-generating client outcomes in close collaboration with carriers, MGAs, TPAs, and E&S stakeholders.

The role demands a hybrid specialist who can re-imagine claims systems, data, and automation processes through the lens of agentic frameworks and orchestration, while remaining commercially grounded. In a world where information is becoming abundant and AI can summarize, compare, and explain faster than ever, judgment is the differentiator. The Practice Lead must be able to zoom in like a specialist (to the claim data field, business rule, agent behavior, and integration contract) and zoom out like a generalist (to the operating model, strategic intent, and business outcomes) — and translate between the two.

What You Bring

• 10+ years of experience in claims technology, including claims system implementation, digital FNOL, intelligent document processing, claims analytics, and third-party vendor integration across Property, Casualty, Auto, and Specialty lines.
• Demonstrated ability to translate business needs into process, data, and agentic design decisions.
• Working familiarity with leading claims platforms (Guidewire ClaimCenter, Duck Creek Claims, Snapsheet), ACORD data standards, and integrations with estimating, payment, and fraud solutions (CCC, Xactimate, Verisk ISO ClaimSearch).
• Proven operator experience with direct P&L accountability for an insurance business unit, practice, or service line, including owning revenue, margin, budget, and headcount decisions and delivering against financial targets.
• Ability to decompose business outcomes into agent tasks, data dependencies, decision points, and control mechanisms.
• Experience redesigning claims workflows around automation, straight-through processing, and AI-driven triage, fraud, and severity scoring.
• Proven experience in solution architecture, RFP responses, and proposal development for transformation deals.
• Strong presentation and storytelling skills for client orals, executive briefings, and demos.
• Ability to design scalable, reusable, and value-driven solutions.

Who We Are

Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. We collaborate with insurers, reinsurers, MGAs, brokers, and captives to launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. We are committed to adding direct value in the business of insurance and help our clients to embrace change, accelerate innovation, and achieve meaningful business outcomes.

At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us. Xceedance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.