Claims Research Specialist - State National

Markel; Bedford (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off

Holidays & parental leave

Job summary

Markel is seeking a detail-oriented individual to support claims processing and information gathering for settlements. You will act as the primary contact for borrowers, clients, and vendors, coordinating status updates and ensuring complete documentation before adjustments.

A strong office background and familiarity with claims workflows are required. Join Markel's global team and contribute to accurate file handling, responsive inquiries, and proactive information gathering to help move cases

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of general office experience required.
• Previous experience working in a claims environment required.
• Knowledge of claims processing required.
• Knowledge of Collateral Protection Insurance helpful.
• Insurtrak knowledge helpful.

Responsibilities

• Obtain, research and compile information on claims filed for settlement.
• Ensure files are accurate and complete before sending to claims adjuster.
• Serve as point of contact to borrowers, clients and various vendors for filed claims.
• Answer and respond to telephone inquiries from clients and borrowers.
• Request status updates from vendors (e.g., appraisers, skip-tracers).
• Obtain missing information on files by contacting appropriate contacts via phone, fax or email.
• Ensure files have required information and documentation before going to the adjuster.
• Assist borrowers, providers, and clients with problems or questions regarding their claims and policies.
• Document files with pertinent information.

Skills

Microsoft Office

Typing 45 wpm

Attention to detail

Multi-tasking

Verbal communication

Written communication

Time management

Organizational skills

Claims processing

Insurtrak knowledge

Collateral Protection Insurance

Education

High School Diploma or equivalent

Tools

Insurtrak

Job description

• Good attention to detail

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

• Answer and respond to telephone inquiries from clients and borrowers
• Request status updates from vendors (i.e. appraisers, skip-tracers)
• Obtain missing information on files by contacting appropriate contact via phone, fax or email
• Ensure files have required information and documentation before going to the adjuster
• Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies
• Document files with pertinent information

Additional Responsibilities

• Responsible for complying with state laws, policies and company procedures
• Other duties as assigned or required

Knowledge/Skills/Abilities

• Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required
• Typing of 45 wpm
• Good attention to detail
• Ability to multi-task
• Good verbal and written communication skills
• Good time management and organizational skills
• Knowledge of claims processing required
• Knowledge of Collateral Protection Insurance helpful
• Insurtrak knowledge helpful

Education/Experience

• High School Diploma or equivalent required
• Previous experience working in a claims environment required
• 1-3 years of general office experience required

#deib

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who We Are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [e-mail].