Claims Team Lead, LTL

APM Terminals; Charlotte (NC); On-site; USD 61,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a claims professional in the United States to review, investigate, and resolve transportation claims across loss, damage, or delay scenarios. You will respond to inquiries, gather documentation, and coordinate inspections while supporting continuous improvement in claim handling quality.

The role requires a minimum of 3+ years in claims-related fields, strong analytical and communication skills, and the ability to mentor colleagues.

Qualifications

• 3+ years of experience in claims, transportation, logistics, insurance, customer service, or a related field.
• Proven ability to independently manage claims and resolve complex issues.
• Strong knowledge of claims handling principles, investigations, customer communication, and dispute resolution.
• Experience coaching, mentoring, or informally leading colleagues preferred.
• Strong analytical, organizational, problem-solving, and communication skills.

Responsibilities

• Review, investigate, and resolve transportation claims for loss, damage, shortage, delay, or related concerns.
• Respond to inquiries from customers, internal stakeholders, carriers, stations, insurers, and other parties.
• Gather and evaluate claim documentation and supporting material.
• Coordinate inspections, salvage review, mitigation, and subrogation when appropriate.
• Support claim file quality through review of documentation, reserves, denials, and system updates.
• Run and distribute reports to identify aged claims, productivity trends, or compliance concerns.

Skills

Claims handling

Investigations

Dispute resolution

Analytical skills

Communication skills

Microsoft Office

Claims systems

Education

Bachelor's degree

Job description

Responsibilities

• Review, investigate, and resolve transportation claims for loss, damage, shortage, delay, or related customer concerns within defined procedures, contractual terms, and applicable claim handling guidelines.
• Respond professionally to written and verbal inquiries from customers, internal stakeholders, carriers, stations, insurers, and other relevant parties.
• Gather and evaluate claim documentation, including bills of lading, delivery records, invoices, photographs, inspection results, repair or replacement estimates, customer statements, carrier responses, and other supporting material.
• Coordinate inspections, salvage review, mitigation efforts, and subrogation activity when appropriate.
• Support consistent claim file quality by reviewing documentation completeness, claim rationale, reserve or settlement support, denials, approvals, and system updates.
• Run, review, and distribute operational reports to help identify aged claims, workflow gaps, productivity trends, escalation needs, or compliance concerns.
• Assist with day-to-day prioritization of team workload, including helping less experienced colleagues understand urgency, next steps, and required documentation.
• Provide coaching, mentoring, and technical guidance to claims colleagues while escalating performance, policy, legal, or high-risk matters to the appropriate manager.
• Participate in claim reviews, audits, process discussions, and continuous improvement efforts aimed at improving accuracy, consistency, cycle time, customer experience, and recoveries.
• Partner with leadership, legal, compliance, customer experience, operations, and commercial stakeholders on complex claims, disputes, escalations, or recurring claim trends.
• Help identify process improvements, training needs, and practical methods for improving claim handling quality and reducing avoidable rework.
• Perform other job-related duties as required to support business needs, workload balancing, absence coverage, and operational continuity.

Requirements

• 3+ years of experience in claims, transportation, logistics, insurance, customer service, or a related field.
• Proven ability to independently manage claims and resolve complex issues.
• Strong knowledge of claims handling principles, investigations, customer communication, and dispute resolution.
• Experience coaching, mentoring, or informally leading colleagues preferred.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office and claims management systems.
• Bachelor's degree preferred or an equivalent combination of education and relevant experience.

Pay Range: $61,000.00 - $70,000.00* *The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Benefits

• Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.