Claims Team Lead

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Generous PTO

Family leave

Remote work from anywhere

Laptop and monitor

Job summary

Reserv is seeking a Team Lead to support a Claims manager with leadership and claim technical responsibilities within the Commercial Auto Claims (ASE) team. You will balance management duties with individual contributions and help drive operational effectiveness through technology and analytics.

You will onboard new hires, coach staff, prepare comprehensive claims reports and client analyses, and ensure alignment with client expectations.

Qualifications

• 5+ years of insurance claims experience across multiple lines; auto preferred.
• 3+ years of leadership experience, including remote team management.
• Comfortable with technology and evolving claims systems.
• Demonstrated commitment to quality, accuracy, and confidentiality.
• Integrity, ethics, and accountability in handling sensitive information.

Responsibilities

• Provide leadership to the Commercial Auto Claims team and support the Claims manager.
• Oversee onboarding tasks, access, and cultural immersion for new hires.
• Implement best practices for claims handling across intake, investigation, settlement, and recovery.
• Prepare and present comprehensive claims reports, metrics, and analyses to clients.
• Balance management duties with individual contributor work when volume requires.
• Coach staff, provide feedback, and ensure team meets goals and client expectations.
• Foster a positive work environment and support professional growth and development.

Skills

Claims experience

Leadership

Technology adaptabil ity

Attention to detail

Integrity

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (ASE) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim

What you'll do

• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Serve as backup/leader when the Manager is out of office
• Responsible for initial onboarding tasks / access and new hire cultural immersion
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience
• Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!