Customer Experience Specialist, UK

Reserv; Atlanta (GA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous health-insurance package

401(k) retirement plan with employer matching

Competitive PTO policy

Generous family leave policy

Work from anywhere

Quality-of-life equipment provided

Job summary

A leading insurtech company in Atlanta seeks a Customer Experience Specialist for their insurance contact center. This role involves managing claims, assisting customers, and ensuring smooth information flow. Ideal candidates should have at least 2 years of relevant experience and strong communication skills. Benefits include health insurance, a 401(k) plan, and the flexibility to work remotely. Join us in transforming the claims experience through innovation and empathy.

Qualifications

• Minimum 2 years of experience in customer support, claims, or administrative role in insurance.
• Excellent verbal and written communication skills with empathy.
• Strong organizational skills to prioritize tasks and meet deadlines.
• High attention to detail and accuracy in data entry.
• Proficiency with computers and internal systems.

Responsibilities

• Handle inbound calls to file new claims and assist customers.
• Gather, review, and enter claim information accurately.
• Manage a queue of administrative tasks efficiently.
• Review and organize incoming electronic mail and documents.
• Prepare standard correspondence for claims.

Skills

Customer support experience

Communication skills

Organizational skills

Attention to detail

Computer proficiency

Tools

Google Workspace

Job description

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

About The Role

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution.

You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

Please note that this is an hourly, overtime-eligible role.

What You’ll Do

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service-level commitments efficiently.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, We Will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!