Claims System Superuser & Operations Specialist

Allianz Trade in North America; Baltimore (MD); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility and/or other

401(k) discretionary match up to 6%

Flexible work schedules

Health and wellness benefits

Paid time off (vacations, illness, etc

Tuition Reimbursement

Family care resources

Job summary

Allianz Trade in North America seeks a Claims System Superuser & Operations Specialist to lead the Compass Claims system for the Americas. You will support users, manage defects and enhancements in Jira, and help drive testing, releases, and process improvements across Claims and Collections reporting.

You will translate operational needs into system requirements, develop training material, and support governance activities. A strong background in claims processes and system testing is required.

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, or related field preferred.
• 3–5 years of experience in Credit Insurance, Commercial Claims, Claims Operations, or related field.
• Experience with enterprise applications, workflow systems or case management platforms.
• Experience with system testing, defect management, production support, and release activities.
• Experience using Jira or similar tool for defects, enhancements and project activities.
• Experience creating and executing UAT plans and documenting results.
• Experience creating and improving system-related processes, job aids, and training materials.
• Experience preparing operational or management reporting.

Responsibilities

• Serve as the primary Compass Claims System Superuser for the Americas region and provide end-user support.
• Create, manage, revise, and track system defects, enhancement requests, and change requests in Jira.
• Coordinate with Technology, ROC, and Group stakeholders to resolve issues and implement improvements.
• Coordinate and execute User Acceptance Testing (UAT) including planning, execution, evidence collection, and results documentation.
• Support system releases, upgrades, enhancements, and implementation activities.
• Translate business needs into clear system requirements and workflow improvements.
• Develop and maintain system training materials and knowledge resources.

Skills

Systems testing

Defect management

Jira

UAT planning

Data analysis

Reporting & KPI

Training delivery

Education

Bachelor's degree in Business, Finance, Information Systems

Tools

Excel

Job description

Job Purpose

The Claims System Superuser & Operations Specialist serves as the primary Compass Claims System Superuser for the Americas region. This role supports system users, manages system defects and enhancement requests, conducts testing activities, supports releases, and drives continuous system improvements to promote optimal system performance and user experience.

Job Purpose

The Claims System Superuser & Operations Specialist serves as the primary Compass Claims System Superuser for the Americas region. This role supports system users, manages system defects and enhancement requests, conducts testing activities, supports releases, and drives continuous system improvements to promote optimal system performance and user experience. Acting as a liaison between business users and technology teams, the position translates operational requirements into system solutions. The role also supports Claims and Collections reporting, KPI tracking, Group reporting requirements, project coordination, and related process improvement initiatives.

Key Responsibilities

Claims System Superuser

• Serve as the primary Compass Claims System Superuser for the Americas region.
• Provide end-user support, troubleshooting, and issue resolution for Compass Claims users.
• Investigate system issues, document findings, and support root-cause analysis.
• Create, manage, revise, and track system defects, enhancement requests, and change requests in Jira.
• Coordinate with Technology, ROC, and Group stakeholders to support timely resolution of system issues and implementation of system improvements.
• Coordinate and execute User Acceptance Testing (UAT), including test planning, execution, evidence collection, results documentation, and validation.
• Support system releases, upgrades, enhancements, and implementation activities.
• Monitor system functionality and identify opportunities to improve efficiency, quality, data integrity, and user experience.
• Translate business needs into clear system requirements, defects, enhancement requests, and workflow improvements.
• Create, revise, implement, and continuously improve system-related processes, procedures, workflows, controls, job aids, and user guides.
• Conduct system training for new and existing users, including training related to new functionality, releases, and process changes.
• Develop and maintain system training materials and knowledge resources.
• Support system governance activities, user access reviews, audit requirements, and control validation.
• Maintain current knowledge of Claims workflows, business requirements, and system capabilities.

Reporting, KPI Tracking & Group Reporting

• Prepare, validate, and distribute Claims operational reporting.
• Complete recurring Group reporting requirements and submissions.
• Track and monitor Claims and Collections KPIs and related performance measures.
• Analyze results to identify trends, exceptions, discrepancies, and improvement opportunities.
• Maintain reporting methodologies, calculation documentation, and reporting controls.
• Support reporting enhancements, dashboards, and reporting automation initiatives.
• Perform validation and reconciliation activities to support accurate and consistent reporting.

Project Coordination & Continuous Improvement

• Support Claims system initiatives, implementations, and operational improvement projects.
• Coordinate project tasks, timelines, testing activities, dependencies, action items, risks, and status updates.
• Gather and document business requirements and functional needs.
• Support automation, workflow enhancement, and system-related process improvement initiatives.
• Maintain project documentation, testing evidence, implementation records, and action logs.
• Identify opportunities to improve system performance, operational efficiency, and the user experience.

Education & Experience

• Bachelor's degree in Business, Finance, Insurance, Information Systems, or a related field preferred.
• 3–5 years of experience in Credit Insurance, Commercial Claims, Claims Operations, Business Systems Support, or a related field.
• Experience supporting enterprise business applications, workflow systems, or case management platforms.
• Experience with system testing, defect management, production support, and release activities.
• Experience using Jira or a similar tool to document and track defects, enhancements, and project activities.
• Experience creating and executing UAT plans and documenting results.
• Experience creating and improving system-related processes, procedures, job aids, user guides, and training materials.
• Experience preparing operational reports, KPI reporting, or management reporting.
• Experience supporting system implementations, process improvements, or operational projects preferred.

Business Knowledge

• Strong understanding of Claims processes, workflows, and operational requirements.
• Knowledge of Credit Insurance products and Claims operations preferred.
• Understanding of business process design, workflow management, automation, and operational controls.
• Ability to translate business requirements into practical system solutions and process improvements.
• Working knowledge of reporting methodologies, KPI tracking, and data validation practices.

Required Skills & Competencies

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent organizational, planning, documentation, and follow-up skills.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong written, verbal, facilitation, and presentation skills.
• Ability to conduct training and communicate system concepts in clear business language.
• Demonstrated ability to bridge business and technology teams.
• Continuous improvement mindset with a focus on operational effectiveness and user experience.
• Advanced Microsoft Office skills, particularly Excel.
• Ability to work effectively across functions and organizational levels.
• Strong customer-service orientation and collaborative approach.

Total Compensation Range

$80,000-$95,000

Placement within the range provided above is based on the individual’s relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured Employee Benefits To Enrich Your Life

• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Learn More About Our Benefits Here

https://rcmd-connect.com/allianztrade/

Commitment to Diversity, Equity, and Inclusion

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Note: Diversity of minds is an integral part of Allianz’ company culture.

One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies.

Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2024, our revenues reached 3.8 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition — demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025.

Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes.