Claims Support Specialist (Remote)

Blue Cross Blue Shield of Michigan; United States; Remote; USD 39,000 - 66,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a Claims Support role to assist the Claim Team with phone communications, note entry, and file closure. The position involves calculating payments for medical bills and supporting the preparation of file reviews, ensuring timely payments and accurate record-keeping.

Ideal candidates have an insurance background or knowledge of workers' compensation laws, strong communication skills, and proficiency with Microsoft Windows for administrative tasks.

Qualifications

• Minimum high school diploma or GED is required and college coursework is a plus.
• Experience in an insurance environment is desirable and workers' compensation knowledge is preferred.
• Strong written and verbal communication, organization and attention to detail are essential.

Responsibilities

• Support the claims team with phone calls, notes in the system, and file closing tasks.
• Answer general claim inquiries from providers and verify claim status.
• Collaborate with team members to ensure timely handling of claims.
• Support account management for the team's book of business.
• Compute payments for medical bills for non-indemnity and simple indemnity claims.
• Provide administrative support using word processing and spreadsheets.
• Ensure accurate and timely payments and complete file closure per standards.

Skills

Independent work

Communication skills

Customer service

Multitasking

MS Windows

Attention to detail

Data entry

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

Blue Cross Blue Shield of Michigan is seeking a Claims Support role to assist the Claim Team with phone communications, note entry, and file closure. The position involves calculating payments for medical bills and supporting the preparation of file reviews, ensuring timely payments and accurate record-keeping.

Ideal candidates have an insurance background or knowledge of workers' compensation laws, strong communication skills, and proficiency with Microsoft Windows for administrative tasks.