Claims Support Specialist II

TEKsystems; City of Rochester (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Business casual office environment

Job summary

TEKsystems in Rochester, NY is seeking a Claims Support Specialist on-site for a 6-month contract. The role runs Monday-Friday, 8:00 AM-4:30 PM, with a pay range of $15-$16/hour.

The position focuses on administrative and customer service support within a busy claims department to grow office and customer service experience in a professional environment. Candidates with strong communication skills and attention to detail are encouraged to apply.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work effectively.
• Previous customer service, call center, administrative, receptionist, or office support experience preferred.
• Entry-level candidates with a strong work ethic and willingness to learn are encouraged to apply.

Responsibilities

• Answer inbound calls and assist customers with claims-related inquiries
• Enter new claim information and update claim records
• Process and maintain claim documentation and confidential files
• Perform administrative tasks including filing, scanning, copying, faxing, and mail distribution
• Support claims staff with follow-up activities and day-to-day administrative needs
• Verify customer information and provide basic claim support
• Greet and direct visitors as needed
• Assist with general office operations and coordination

Skills

Customer service

Communication

Attention to detail

Organizational skills

Multitasking

Phone-based environment

Willingness to learn

Job description

Claims Support Specialist

Rochester, NY (100% Onsite)

Monday-Friday | 8:00 AM-4:30 PM

$15-$16/hour

6-Month Contract

Job Description

We're seeking a Claims Support Specialist to provide administrative and customer service support within a busy claims department. This is a great opportunity for individuals looking to grow their office and customer service experience in a professional environment.

Responsibilities

• Answer inbound calls and assist customers with claims-related inquiries
• Enter new claim information and update claim records
• Process and maintain claim documentation and confidential files
• Perform administrative tasks including filing, scanning, copying, faxing, and mail distribution
• Support claims staff with follow-up activities and day-to-day administrative needs
• Verify customer information and provide basic claim support
• Greet and direct visitors as needed
• Assist with general office operations and coordination

Qualifications

• Strong customer service and communication skills
• Comfortable working in a phone-based environment
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize work effectively
• Previous customer service, call center, administrative, receptionist, or office support experience preferred
• Entry-level candidates with a strong work ethic and willingness to learn are encouraged to apply

Additional Information

• Business casual office environment
• One 30-minute interview followed by a quick hiring decision
• Opportunity to gain valuable experience supporting claims operations and customer service teams

Job Type & Location

This is a Contract position based out of Rochester, NY.

Pay And Benefits

The pay range for this position is $15.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)