Claims Support Associate

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Claims Support Associate in Los Angeles to provide essential administrative and operational support to the Claims Department. You will manage incoming communications, maintain records, and ensure timely processing of claims-related documentation while upholding HIPAA and internal standards.

The role requires highly organized individuals who can juggle multiple priorities in a fast-paced environment and collaborate with a close-knit team to support

Qualifications

• Experience handling claims-related documentation.
• Ability to log, track and report documents accurately.
• Strong attention to detail in processing mail, faxes and emails.

Responsibilities

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including logging receipt.
• Scanning and forwarding to appropriate team members.
• Maintaining records for volume tracking and reporting.
• Answer incoming phone calls to the Claims team, document inquiries, and route cases to the Claims Manager.
• Ensure all communications are processed daily and meet turnaround targets.
• Assist with departmental projects and operational support.
• Maintain accurate logs and reports to support metrics.
• Support the Claims Manager and Examiners with administrative tasks.
• Maintain confidentiality and adhere to HIPAA and internal standards.
• Perform other duties as assigned.

Skills

Organizational skills

Detail orientation

Communication skills

HIPAA compliance

Job description

The Claims Support Associate contributes to AHF by providing essential administrative and operational support to the Claims Department. This role is responsible for managing incoming communications, maintaining accurate records, and ensuring timely processing of claims-related documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

The Claims Support Associate enhances the reputation of AHF by meeting key respobsibities as assigned by department management.

You will be a passionate advocate for our top initiatives.

To be successful as the Claims Support Associate , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Claims Support Associate will work as a part of a close-knit team to description

Key Responsibilities

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including:
• Logging receipt of mail
• Scanning and forwarding to appropriate team members
• Maintaining records for volume tracking and reporting
• Answer incoming phone calls to the Claims team, document inquiries, and escape or route cases to the Claims Manager for assignment.
• Ensure all communications (fax, email, mail) are processed daily and meet established turnaround time targets
• Assist with departmental projects, including document creation, tracking tools, and operational support.
• Maintain accurate logs and reports to support volume tracking and performance metrics.
• Support the Claims Manager and Examiners with administrative tasks as needed.
• Maintain confidentiality and adhere to HIPAA and internal compliance standards.
• Perform other duties and additional responsibilities as assigned.