Claims Manager

Reserv; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Generous PTO policy

Family leave policy

Work from anywhere

Equipment provided (Apple laptop, 2nd/

Job summary

Reserv is seeking a Claims Manager to lead a high-performing team across multiple lines of business, including general liability and property. You will drive efficiency through technology and analytics while maintaining high standards and SLAs with clients and customers.

Ideal candidates bring 10+ years in claims management, strong leadership, and a proactive approach to fraud mitigation and process optimization. Remote-ready role with a focus on outcomes and professional development.

Qualifications

• Active insurance adjuster license in home state.
• Bachelor's degree in insurance or business administration; CPCU/AIC certifications are a plus.
• 10+ years in insurance claims management across multiple lines of business.
• 5+ years of management experience, preferably remote.

Responsibilities

• Lead a team of adjusters across multiple lines of business including general liability and property.
• Achieve or exceed goals while overcoming obstacles.
• Implement best practices for claims handling and process improvements.
• Monitor and analyze claims data for trends and improvements.
• Align team with client and customer expectations and resolve escalated claims.
• Ensure accuracy of claim reserving and regulatory compliance.
• Mitigate fraudulent claims and support loss mitigation efforts.
• Foster teamwork and provide training and growth opportunities.

Skills

Leadership

Team management

Claims handling

Data analysis

Regulatory compliance

Education

Bachelor's degree in insurance or business administration

CPCU/AIC certifications preferred

Tools

Claims management systems

Job description

About the role

As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

What you’ll do

• Manage a team of adjuster managing a mix of accounts and lines of business including general liability, commercial property, and others


• Be consistently dependable in achieving or exceeding goals and overcoming obstacles


• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery


• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement


• Align team with client and customer expectations of the claims process


• Serve as a resource for escalated claims


• Responsible for accuracy and adequacy of all aspects of claim reserving


• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements


• Foster a positive work environment, promote teamwork, and encourage professional growth and development


• Execute on performance management; attract, hire, retain and provide high level of training


• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues


• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives


• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Qualifications

• Active insurance adjuster’s license by way of a designated home state, or home state


• Bachelor’s degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus


• 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience


• 5+ years management experience with preference for experience managing in a remote environment


• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes


• Demonstrated commitment to quality, accuracy, and attention to detail


• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental


• 401(k) retirement plan with employer matching


• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!


• Generous family leave policy after 8 months of continuous work


• Work from anywhere to facilitate your work life balance


• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.