Claims Manager Bodily Injury

Reserv; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer-m

Paid time off

Work from anywhere

Apple laptop and monitor

Job summary

Reserv seeks a Claims Manager to lead a team of adjusters across multiple lines of business, driving efficiency through technology and analytics while upholding regulatory and contractual SLAs.

You will mentor a high-performing Core Team, partner with Account Management and Compliance, and build strong relationships with policyholders and agents. This remote-friendly role supports our US operations.

Qualifications

• Active adjuster's license in home state or designated state.
• Bachelor’s degree in insurance, business or related field; CPCU/AIC a plus.
• 10 years in insurance claims management across multiple lines of business.

Responsibilities

• Manage a team of adjusters across general liability, commercial property, and other lines.
• Ensure achievement of goals and adherence to SLAs.
• Implement best practices for claims handling from intake to recovery.
• Monitor claims data to identify trends and drive process improvements.
• Align team with client and customer expectations of the claims process.
• Develop strategies to mitigate fraudulent claims and ensure regulatory compliance.
• Collaborate with internal teams to resolve complex claims issues.
• Prepare and present comprehensive claims reports and analytics.

Skills

Claims management

Leadership

Remote management

Data analytics

Regulatory knowledge

Communication

Education

Bachelor's degree in insurance/business

Cert CPCU/AIC (plus)

Tools

Claims systems

Analytics tools

Remote-work tech

Job description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Location Requirement

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

About the role

As a Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in multiple LOBs. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture
• Anti-status quo. You don't just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is.

What we need

We need you to do all the things typical to the role:

• Manage a team of adjuster managing a mix of accounts and lines of business including general liability, commercial property, and others
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Active insurance adjuster's license by way of a designated home state, or home state
• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• 10 years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or auto with bodily injury experience
• 5 years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy -- we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply.