Claims Adjuster Support Administrator

National Forensic Consultants; Parsippany-Troy Hills (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO & Sick Time

Paid Holidays

Company Sponsored Health Plans

Dental and Vision Options

Matching 401(k)

Job summary

National Forensic Consultants in Parsippany, NJ is seeking a Claims Adjuster Support Administrator to manage case intake, setup, and ongoing coordination. You will work closely with Sales Managers, Experts, and internal teams to track progress and ensure timely communication.

This role requires strong organization, attention to detail, and the ability to handle multiple cases with discretion. Proficiency with CRM systems and office software is expected, along with excellent written and verbal

Qualifications

• Experience with claims processes and management.
• Knowledge of insurance operations and claims procedures.
• Experience in insurance, claims administration, or legal/forensic support.
• Familiarity with property damage documentation and related terminology.
• Strong organizational, data-entry, and record-keeping skills.
• Proficient in standard office software.

Responsibilities

• Assist in the intake and setup of new case assignments.
• Support and work closely with Regional Sales Managers with day-to-day case coordination and tracking.
• Communicate with clients, experts, and internal teams regarding case status and updates.
• Maintain accurate and organized case files within internal systems.
• Establish rapport with our Experts and Peers to promote collaboration and communication to ensure quality and client satisfaction.
• Assist with scheduling inspections, meetings, and deadlines in support of the Sales Managers, Experts, etc.
• Monitor and follow up on outstanding items to ensure timely case progression; prepare and review basic documentation.

Skills

Claims processes

Insurance operations

Data entry

Time management

Written and verbal communication

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree in business, insurance, or related field preferred

Tools

FileTrac

Job description

We are a multidisciplinary forensic investigation firm. We provide expert investigative services to the legal, insurance, product manufacturing, and construction industries. Since 1995, clients have relied on us as their single source for the specialized expertise needed to address claims, litigation, fraud, and technical problems. We deliver definitive and independent forensic reporting nationwide to evaluate and determine the cause of the loss.

Job Description

The Claims Adjuster Support Administrator provides operational support to our Sales Managers and Technical Staff, facilitating efficient case management from assignment through resolution.

This role supports those Sales Managers, Experts, and Internal Teams in coordinating case activities, maintaining accurate records within internal systems, and ensuring timely communication and follow-up while preserving high-quality service delivery.

This position offers exposure to a diverse range of industries, including insurance, legal, engineering, and construction.

Key responsibilities include case intake and entry, scheduling, tracking case progression, preparing basic documentation, and supporting day-to-day coordination, including routine communication with NFC experts and other involved parties.

This role requires strong organization, effective communication, attention to detail, and the ability to manage multiple priorities while ensuring a high level of service and confidentiality.

Qualifications

• Experience with claims processes, including claims handling and claims management.
• Knowledge of insurance operations and insurance claims procedures.
• Prior experience in insurance, claims administration, or legal/forensic support.
• Familiarity with property damage documentation and related insurance terminology.
• Strong organizational, data entry, and record-keeping skills with attention to detail.
• Proficient in standard office software (e.g., word processing, spreadsheets, case management or CRM systems).
• Effective written and verbal communication skills for interacting with clients, adjusters, and internal teams.
• Strong organizational and time management skills with the ability to handle multiple tasks.
• Ability to prioritize tasks, manage multiple cases, and meet deadlines in a fast-paced environment.
• High school diploma or equivalent required; associate or bachelor's degree in business, insurance, or related field preferred.
• Knowledgeable in legal terminology.

Key Responsibilities

• Assist in the intake and setup of new case assignments.
• Support and work closely with Regional Sales Managers with day-to-day case coordination and tracking.
• Communicate with clients, experts, and internal teams regarding case status and updates.
• Maintain accurate and organized case files within internal systems. (e.g., FileTrac or similar CRM platforms)
• Establish rapport with our Experts and Peers to promote collaboration and communication to ensure quality and client satisfaction.
• Assist with scheduling inspections, meetings, and deadlines in support of the Sales Managers, Experts, etc.
• Monitor and follow up on outstanding items to ensure timely case progression.Prepare and review basic documentation, correspondence, and reports for accuracy and completeness; E.g. Budget Approval Requests, Retention and Deposition Letters, etc.
• Perform case-related research, including court status checks and document retrieval as needed.
• Provide general administrative and operational support.
• Proficient in independent planning, organizing and executing work on an ongoing basis.
• Work closely with peers in other departments to ensure all customer inquiries are handled promptly.
• Ensure NFC's proprietary information and intellectual properties are always protected.
• Miscellaneous duties as assigned.

Non-Exempt

Starting at $20.00 / Hour Based On Experience - 40 Hours a Week

9:00 AM to 5:00 PM Work Timing

PTO & Sick Time

Paid Holidays

Company Sponsored Health Plans

Dental and Vision Options

Matching 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.