Claims Support Associate

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Claims Support Associate in Los Angeles to provide essential administrative support to the Claims Department. The role focuses on handling communications, maintaining accurate records, and ensuring timely processing of claims-related documentation in a fast-paced environment.

You will work with a close-knit team to support the Claims Manager and Examiners, maintain HIPAA compliance, and contribute to department projects while upholding AHF core values and

Qualifications

• Experience delivering administrative support in a fast-paced environment.
• Strong attention to detail and accuracy in record-keeping.
• Able to manage multiple priorities with efficiency.

Responsibilities

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including logging receipt and forwarding to team members.
• Maintain records for volume tracking and reporting.
• Answer incoming phone calls to the Claims team and route cases to the Claims Manager.
• Ensure communications are processed daily and meet turnaround targets.
• Support departmental projects and document creation.

Skills

Administrative support

Detail oriented

Organizational skills

Communication skills

Job description

The Claims Support Associate contributes to AHF by providing essential administrative and operational support to the Claims Department. This role is responsible for managing incoming communications, maintaining accurate records, and ensuring timely processing of claims-related documentation. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

The Claims Support Associate enhances the reputation of AHF by meeting key respobsibities as assigned by department management.

You will be a passionate advocate for our top initiatives.

To be successful as the Claims Support Associate , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Claims Support Associate will work as a part of a close‑knit team to description

Key Responsibilities:

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including:
• Logging receipt of mail
• Scanning and forwarding to appropriate team members
• Maintaining records for volume tracking and reporting
• Answer incoming phone calls to the Claims team, document inquiries, and **escalate or route** cases to the Claims Manager for assignment.
• Ensure all communications (fax, email, mail) are processed daily and meet established turnaround time targets
• Assist with departmental projects, including document creation, tracking tools, and operational support.
• Maintain accurate logs and reports to support volume tracking and performance metrics.
• Support the Claims Manager and Examiners with administrative tasks as needed.
• Maintain confidentialicity and adhere to HIPAA and internal compliance standards.
• Perform other duties and additional responsibilities as assigned.