Claims Supervisor: Lead Team & Streamline Settlements

Markel; Bedford (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Employee Stock Purchase Plan

PTO & holidays

Parental leave

Job summary

Markel is seeking a Claims Supervisor to lead a team handling processing and adjustment activities for account insurance claims in the United States. You will support staff, interpret coverage, settle claims and escalate issues as needed.

The role requires a P&C license and prior supervisory experience, with licensing within 90 days of employment. US work authorization is required and Markel does not sponsor visas.

Qualifications

• Experience supervising staff and coordinating claims workflow.
• Knowledge of account insurance coverage and claims processing.
• Ability to interpret policy forms and adjust claims.

Responsibilities

• Supervise the daily activities of staff, including setting performance standards and monitoring performance.
• Assist manager in planning, coordinating and distributing claims workflow.
• Assist staff with interpreting account insurance coverage to settle claims.
• Resolve escalated complaints and answer questions from clients regarding services and procedures.
• Provide account analysis and audits.
• Assist with establishing service benchmarks and reporting on performance measurements.
• Assist in researching and recommending new processes for improving departmental procedures.
• Assist manager in hiring, training, development and retention of staff.
• Provide recommendations for various projects including processes, account conversions and product development.
• Provide internal training to internal customers on claims processes

Skills

Staff supervision

Claims processing

Customer service

Microsoft Office

Communication skills

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred

P&C Adjuster License

Job description

Markel is seeking a Claims Supervisor to lead a team handling processing and adjustment activities for account insurance claims in the United States. You will support staff, interpret coverage, settle claims and escalate issues as needed.

The role requires a P&C license and prior supervisory experience, with licensing within 90 days of employment. US work authorization is required and Markel does not sponsor visas.