Claims Supervisor 1

Auto-Owners Insurance; Massachusetts; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Parental leave

Fertility treatment assistance

401(k) with company match

Gym reimbursement

Professional growth programs

Job summary

The Concord Group, a respected regional insurance provider in New England, seeks a Claims Supervisor to oversee a defined area of the Claims Division. The role involves coordinating activities and guiding associates to meet service expectations.

Responsibilities include hiring recommendations, supervision of office activities, staff training, and performance appraisals, with emphasis on process improvement, confidentiality, and professional conduct.

Qualifications

• Bachelor’s degree required and ongoing professional development participation.
• Ability to read and interpret insurance policies, manuals, and legal documents.
• Strong written and verbal communication skills with attention to detail.
• Ability to organize, delegate, and independently manage work.

Responsibilities

• Supervise and coordinate activities within an assigned Claims Division area.
• Assist management by supervising office/department activities.
• Train and develop associates and conduct performance appraisals.
• Plan, assign, and direct work to meet Company objectives.
• Ensure associates meet service expectations and resolve problems.
• Interview candidates to fill open positions.
• Update management on progress and issues.
• Maintain confidentiality and data security.
• Maintain professional image and attendance.

Skills

Hiring decisions

Supervision

Training and development

Performance appraisals

Policy compliance

Communication

Legal document interpretation

Confidentiality

Education

Bachelor’s degree

Tools

License management

Job description

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

This job is responsible for supervising and coordinating activities within an assigned Claims Division area of responsibility involving the products or services of the Company by working individually or through associates. Work is performed independently.

Responsibilities

• Make suggestions and recommendations as to the hiring, termination, advancement, promotion or any other change of status of associates.
• Assist management by supervising office/department activities in accordance with Company policies and applicable laws.
• Training and developing associates and conducting performance appraisals.
• Planning, assigning, and directing work to meet Company objectives.
• Ensure that associates consistently meet Company service expectations.
• Addressing complaints and resolving problems.
• Rewarding and disciplining associates.
• Interviewing candidates and associates to fill open positions.
• Review the progress made in meeting objectives, analyze operating procedures and recommend improvements when needed.
• Regularly update management regarding the progress in meeting objectives and problems involving area activities or services.
• Ensure Company procedures are being followed.
• Review files, documentation, and correspondence and respond appropriately.
• For those assigned a fleet vehicle: drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Obtain and maintain appropriate adjuster’s license(s) as required.
• Demonstrate innovativeness and continually seek more efficient ways to process and handle work.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

• A bachelor’s degree is required.
• Active participation in Company approved continuing education programs is required. These requirements may be waived or changed, at Company discretion, based on prior education and/or experience.
• Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.
• Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgement.
• Ability to write reports and compose correspondence.
• Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way.
• Possess good problem resolution skills and good interpersonal skills.
• Ability to deal with a diverse group of individuals and manage varied factual circumstances.
• Ability to understand and carry out complex instructions.
• Ability to motivate and delegate work to associates.
• Ability to apply knowledge acquired from previous positions.
• Ability to organize and independently execute work.
• Ability to maintain confidentiality and data security.
• Ability to maintain a professional image.

Benefits

• Medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay.
• Parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness.

Why Concord Group Insurance

Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont. At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve.

Compensation

We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. For this position, the anticipated annualized starting base pay range is: $75,000 - $90,000.

Equal Employment Opportunity

The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.

About Us

As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career. The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.