Claims Supervisor

Shelby American, Inc.; Rancho Cucamonga (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a forward-thinking insurance company as a Claims Supervisor! This role involves overseeing a dedicated team to ensure high-quality service and compliance with industry standards. You will be responsible for managing claims processes, training staff, and fostering a collaborative environment. The company values integrity and personal growth, making it an ideal place for those who thrive in a fast-paced, supportive setting. If you are passionate about delivering exceptional service and driving success, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

401k Plan

Company Observed Holidays

Qualifications

• 3+ years in Property and Casualty insurance required.
• Strong understanding of insurance practices and terminology.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Supervise Claims Representatives and ensure service standards.
• Review automobile claim investigations and provide recommendations.
• Maintain claims policies and assist in department operations.

Skills

Property and Casualty Insurance Knowledge

Analytical Skills

Interpersonal Skills

Customer Service Skills

Organizational Skills

Tools

Windows

MS Office

Job description

Open to Remote in these states only: AL, AZ, CA, FL, GA, IN, KS, LA, MI, MS, MO, NC, OK, PA, TN, TX • Claims

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

What You'll Do

Under moderate supervision of Management, the Claims Supervisor performs the essential functions of the position, which includes but is not limited to supervising a team of Claims Representatives and Claims Support Specialists. Ensure that the team meets service standards and performs essential functions at or above the quality and service standards of Aspire General Insurance Company.

DUTIES AND RESPONSIBILITIES:

1. Review of automobile claim investigations.
2. Make handling recommendations and provide directions to subordinates.
3. Ensure ongoing adjudication of claims within company standards and industry best practices and regulations.
4. Determine, recommend and grant authority for settlement and payment processes.
5. Responsible for overall file handling and work product quality of subordinates.
6. Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.
7. Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives.
8. Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations.
9. Provide feedback to Management on process and system improvement initiatives for the department.
10. Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise.
11. Staff Training - Foster a highly focused training and development environment within the Claims Department.
12. Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow and enforce Aspire General Insurance Company and partner’s policies, procedures and work rules.
13. Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations.
14. Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching.
15. Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department.
16. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc.
17. Assist to identify, recruit, hire and develop top talent.
18. Ability to achieve targeted performance goals.
19. Maintain that sensitive information regarding employees and the Company is kept confidential.
20. Regular and predictable punctuality and attendance.
21. Other duties as necessary.

Requirements

1. Three plus years’ experience in Property and Casualty insurance industry.
2. Must have a clear understanding of insurance industry practices, standards and terminology.
3. Experience in handling subrogation, property damage and injury claims required.
4. Must be able to pass a background check.
5. Must have the ability to work in a high volume, fast-paced environment while managing multiple priorities.
6. Must have a disciplined approach to all job-related activities.
7. Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills.
8. Must have strong keyboard skills as well as proficiency in Windows and MS Office products.

INTER-RELATIONSHIP COMPONENT:

1. Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies.
2. Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere.
3. Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies’ staff to achieve company goals.
4. Able to represent the Company in a professional manner and contribute to the corporate image.
5. Able to consistently provide excellent service.

WORKING CONDITIONS:

1. This is an exempt position which complies with an alternative work schedule when applicable.
2. This work environment is fast-paced, and accuracy is essential to successful task completion.
3. The office is that of a highly technical company supporting a paperless environment.
4. Travel may be required.
5. Requires extended periods of computer use and sitting.
6. This is a remote position.

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.