Claims Supervisor

Werner Enterprises; Omaha (NE); On-site; USD 85,000 - 120,000; Full time

Job summary

Werner Enterprises in Omaha, NE seeks an experienced claims manager to lead the claims department and oversee complex files. You will drive productivity, accuracy, and effective workflow while guiding investigations and settlements.

The role emphasizes leadership, staff coaching, and performance oversight, with responsibility for forecasting, reporting, and risk analysis. Two–three years in claims and a high school diploma are preferred requirements.

Qualifications

• High school diploma or equivalent required.
• AA degree or some college preferred.
• Two–Three years of claims experience preferred.
• Working knowledge of Google Sheets and related systems.
• Maintain credentials required to perform functions.

Responsibilities

• Manage, review, and resolve claims; develop actions and issue notices.
• Handle administrative, financial, accounting, and reporting functions for claims.
• Assist in overall case resolution strategies, settlements, and litigation support.
• Authorize payments or refer claims to investigators.
• Analyze trends and prepare reports as needed.
• Provide input for forecasting and planning activities.
• Generate risk analysis reports for management.
• Oversee productivity, efficiency, and accuracy of the Claims Department.
• Provide expertise to teams in reviewing, researching, negotiating, processing, and adjusting claims.
• Direct claims staff hiring, oversight, coaching, and training.
• Management of BI claims, including litigation management experience.
• Lead claims handling with leadership/supervisor experience.

Skills

Leadership

Claims handling

Negotiation

Forecasting

Data analysis

Education

High School Diploma or equivalent

AA degree or some college preferred

Tools

Google Sheets

Job description

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the listed position.

• Manages, reviews, and resolves claims, including determining course of action, developing arguments and addressing claimants' rebuttals, conducting preliminary negotiations, and preparing and issuing notices to claimants and other third-parties.
• Manages administrative, financial, accounting, and reporting functions for claims.
• Assists in overall case resolution strategies, settlements, and litigation support.
• Authorizes appropriate payment or refers claims to investigators for further review.
• Analyzes and identifies trends and provides reports as necessary.
• Provides input for forecasting and planning activities.
• Generates risk analysis reports for management.
• Monitors and participates in quality control and reviews.
• Manages and monitors all high-exposure and complex files.
• Oversees operational management of the Claims Department, including overall productivity, efficiency, and accuracy.
• Provides expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing, and adjusting claims.
• Directs claims staff hiring, oversight, coaching, and training.
• Management of BI claims, including a litigation management along with experience in settlement negotiations.
• Individual should have claims handling background along with leadership/supervisor experience.

EDUCATION AND EXPERIENCE

• High school Graduate or equivalent required.
• AA degree or some college preferred.
• Two-Three years claims experience preferred.
• Working knowledge of Google, Google Sheets- overall systems knowledge.
• Maintain any credentials required to perform functions.
  We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

We encourage applicants of all ages as we do not discriminate on the basis of an applicant’s age.