Claims Supervisor

Aspire General Insurance Company; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Aspire General Insurance Company in West Hills, CA is seeking an experienced Claims Supervisor to lead a team of Claims Representatives and Support Specialists on-site. This full-time role focuses on developing talent, maintaining high technical and compliance standards, and advancing the Claims organization.

You will oversee claims handling, provide direction on investigations and settlements, and drive quality and productivity.

Qualifications

• 3+ years of Property & Casualty insurance experience.
• Hands-on experience handling automobile claims.
• Experience with property damage, bodily injury, and subrogation claims.
• Strong understanding of insurance terminology, claims practices, standards, and regulations.

Responsibilities

• Provide day-to-day leadership and direction to Claims Representatives and Claims Support Specialists.
• Coach, mentor, and develop team members to strengthen technical knowledge and performance.
• Review automobile claim investigations and provide technical direction and handling recommendations.
• Ensure claims handling complies with state and federal requirements, company guidelines, and industry best practices.

Skills

Leadership

Coaching

Communication

Analytical thinking

Tools

Microsoft Office

Job description

Aspire General Insurance Company and Aspire General Insurance Services are on a mission to provide affordable specialty auto coverage without compromising outstanding service.

Our culture is built around ABLE: Always do the right thing, Be yourself, Learn and evolve, and Execute. We believe great results start with strong teams, supportive leadership, and people who take ownership of their work.

We’re looking for an experienced Claims Supervisor to lead and develop a team of Claims Representatives and Claims Support Specialists in our West Hills, California office.

This is a great opportunity for an experienced claims professional who is ready to lead from the front, develop people, maintain strong technical and compliance standards, and help drive the continued success of our Claims organization.

This is a full-time, onsite position in West Hills, CA and is not a remote opportunity.

What You’ll Do

Lead & Develop Your Team

• Provide day-to-day leadership and direction to Claims Representatives and Claims Support Specialists.
• Coach, mentor, and develop team members to strengthen technical knowledge and overall performance.
• Conduct performance evaluations and provide timely feedback, recognition, training, and coaching.
• Help identify, recruit, hire, and develop strong claims talent.
• Manage team scheduling, workload, time-off requests, and staffing needs.

Oversee Claims Handling

• Review automobile claim investigations and provide technical direction and handling recommendations.
• Ensure claims are properly investigated, evaluated, and resolved in accordance with company standards, industry best practices, and regulatory requirements.
• Review and grant appropriate settlement and payment authority.
• Monitor claim files to ensure quality, accuracy, timely resolution, and proper documentation.
• Provide guidance on property damage, injury, and subrogation claims.

Drive Quality & Performance

• Ensure the team meets or exceeds established quality, productivity, and service expectations.
• Identify trends, quality concerns, and opportunities for improvement.
• Recommend and help implement improvements to claims processes, systems, procedures, and workflows.
• Foster an environment focused on continuous learning, accountability, and development.
• Partner with Claims leadership on department goals, operational needs, and performance initiatives.

Maintain Compliance & Best Practices

• Ensure claims handling complies with applicable state and federal requirements, Department of Insurance requirements, company guidelines, and industry best practices.
• Maintain appropriate confidentiality regarding employee, customer, claims, and company information.
• Ensure clear, accurate, and professional claim file documentation and business correspondence.

Required Experience

• 3+ years of Property & Casualty insurance experience
• Hands-on experience handling automobile claims
• Experience with property damage, bodily injury, and subrogation claims
• Strong understanding of insurance terminology, claims practices, standards, and regulations
• Demonstrated ability to provide technical claims direction and make sound decisions
• Experience working in a high-volume, fast-paced claims environment

Leadership Skills

We’re looking for someone who can do more than supervise workflow. The right person will be a coach, problem solver, and leader who can:

• Develop and motivate claims professionals
• Hold team members accountable while creating a supportive environment
• Make sound and timely claims decisions
• Effectively manage competing priorities
• Identify performance gaps and provide actionable coaching
• Communicate effectively across different levels of the organization
• Build strong relationships with internal teams, partners, clients, and outside agencies

Additional Requirements

• Strong organizational, analytical, and decision-making skills
• Excellent interpersonal and customer service skills
• Strong written and verbal communication
• Proficiency with Microsoft Office and Windows-based applications
• Ability to successfully work in a highly technical, paperless environment
• Ability to pass a background check
• Ability to work full-time onsite in our West Hills, CA office
• Regular and predictable attendance
• Travel may occasionally be required

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.