Claims Supervisor

200 CRC Insurance Svcs LLC; Flower Mound (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off

Disability & life insurance

Job summary

CRC Group seeks a Claims Team Lead in the United States to oversee daily claims unit operations, ensuring timely and accurate processing in line with company standards and regulatory requirements.

You will coach and develop a high-performing team, monitor KPIs, and collaborate with other departments to improve processes and customer satisfaction. A relevant degree plus 5+ years of claims experience, including supervisory experience, are preferred.

Qualifications

• Bachelor’s degree in Business, Insurance, or related field preferred; equivalent work experience may be considered.
• 5+ years of claims experience in the insurance industry, with at least 2 years in a supervisory role.
• Proven experience in managing and developing high-performing teams.
• Strong understanding of claims processes, regulations, and industry best practices.

Responsibilities

• Supervise and manage the daily workflow of the claims team to ensure goals and service standards are met.
• Review and approve complex or high-value claims, ensuring compliance with internal policies and external regulations.
• Provide coaching, training, and regular feedback to claims representatives to enhance skills and performance.
• Monitor key performance indicators and report on team productivity, accuracy, and timelines.
• Serve as escalation point for claims disputes or customer concerns, resolving issues promptly.
• Collaborate with other departments to optimize claims processes and improve customer experience.
• Identify areas for process improvement and recommend or implement efficiency initiatives.
• Ensure documentation and record-keeping meet compliance and audit requirements.

Skills

Claims analysis and processing

Team leadership

Conflict resolution

Insurance regulations

Process improvement

Data analysis

MS Office Suite

Education

Bachelor’s degree in Business, Insurance, or related field

Tools

Claims management systems

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description:

The Claims Team Lead oversees the daily operations of a claims unit, ensuring timely and accurate processing of claims in compliance with company standards and regulatory requirements. This role is responsible for managing team performance, providing guidance, and resolving escalated claims issues while driving process improvements and maintaining customer satisfaction.

KEY RESPONSIBILITIES:

• Supervise and manage the daily workflow of the claims team to ensure goals and service standards are met.
• Review and approve complex or high-value claims, ensuring compliance with internal policies and external regulations.
• Provide coaching, training, and regular feedback to claims representatives to enhance skills and performance.
• Monitor key performance indicators and report on team productivity, accuracy, and timelines.
• Serve as escalation point for claims disputes or customer concerns, resolving issues promptly.
• Collaborate with other departments to optimize claims processes and improve customer experience.
• Identify areas for process improvement and recommend or implement efficiency initiatives.
• Ensure documentation and record-keeping meet compliance and audit requirements.

EDUCATION AND EXPERIENCE

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Business, Insurance, or related field preferred; equivalent work experience may be considered.
• 5 or more years of claims experience within the insurance industry, with at least 2 years in a supervisory or lead role.
• Proven experience in managing and developing high-performing teams.
• Strong understanding of claims processes, regulations, and industry best practices.

CERTIFICATIONS / LICENSES / REGISTRATIONS

• Adjuster license required based on state regulations.
• Industry certifications such as AIC (Associate in Claims) or CPCU (Chartered Property Casualty Underwriter) are preferred.

FUNCTIONAL SKILLS

• Claims analysis and processing
• Team leadership and performance management
• Customer service and conflict resolution
• Knowledge of insurance regulations and compliance
• Process optimization and continuous improvement
• Data analysis and reporting
• Proficient in claims management systems and MS Office Suite

General Description of Available Benefits for Eligible Employees of CRC Group:

• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.