Claims Specialist, Cyber

CFC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

CFC in the United States is seeking an experienced claims professional to support its expanding US Admitted Claims offering and strengthen the global claims team, with a focus on cyber claims. You will work with the Global Claims and Incident Response teams, along with forensic, legal and PR vendors, to ensure a cost-effective, high-quality response to insureds.

Base salary ranges from $120,000 to $160,000 per year, depending on experience.

Qualifications

• Experience handling insurance claims; cyber claims desirable.
• Experience with multi-party claims and external advisers.
• Understanding of regulatory claims requirements.

Responsibilities

• Handle a cross-section of cyber claims from first notification of loss to settlement.
• Foster relationships with policyholders and brokers to ensure excellent service.
• Coordinate with a panel of vendors (forensic, legal, PR) during incidents.
• Ensure prompt and accurate reserving and pursue recoveries to reduce leakage.
• Prioritise deadlines such as lawsuits, demand letters and queries.
• Work with service providers to ensure value-for-money service within timeframes.
• Perform general claims administration and management information production.
• Collaborate with underwriters and product teams on trends and wordings.
• Escalate claims-related issues to the line manager when necessary.

Skills

Insurance claims experience

Cyber claims

Vendor management

Analytical skills

Communication skills

Job description

An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

About the role

Your responsibilities will include but are not limited to:

• Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
• Foster good relationships with policyholders, brokers and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and escalation claims related issues to line manager where necessary.

About you

• Experience handling insurance claims (Cyber is desirable, but not essential)
• Experience handling complex, multi-party claims and managing external advisers

Regulatory & compliance knowledge

• Working knowledge of US insurance claims handling requirements, including fair claims practices
• Experience operating within defined claims authorities, governance frameworks, and audit expectations

Technical knowledge

• Strong policy interpretation and coverage analysis skills
• Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
• Confidence using claims management systems, producing clear written analyses, and making recommendations

Base salary: $120,000–$160,000 (dependent on experience).