Cyber Claims Specialist — Complex Losses & Incident Response

CFC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

CFC in NYC is seeking a Claims Specialist - Cyber to join our US Admitted Claims team. You will manage cyber claims end-to-end and collaborate with brokers, policyholders and vendors to deliver timely, high-quality responses.

You will work with underwriting, finance and product teams, ensuring compliance, accurate reserving and effective third-party recoveries, while upholding CFC’s core values.

Qualifications

• Experience handling insurance claims; cyber experience desirable.
• Experience handling complex, multi-party claims and managing external advisers.

Responsibilities

• Proactively handle a cross-section of cyber claims from first notification of loss to settlement.
• Foster relationships with policyholders, brokers and drive customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and elevate claims related issues to line manager where necessary.

Skills

Insurance claims handling

Cyber claims knowledge

Vendor management

Customer service

Tools

Claims management systems

Job description

CFC in NYC is seeking a Claims Specialist - Cyber to join our US Admitted Claims team. You will manage cyber claims end-to-end and collaborate with brokers, policyholders and vendors to deliver timely, high-quality responses.

You will work with underwriting, finance and product teams, ensuring compliance, accurate reserving and effective third-party recoveries, while upholding CFC’s core values.