Claims Specialist

Government Employees Insurance Company; Virginia (MN); Hybrid; USD 52,000 - 62,000; Full time

Job summary

GEICO's Fredericksburg, VA office seeks a Claims Service Specialist to learn the claims process through industry-leading training. You will collect facts, investigate claim details, and obtain statements to support swift resolutions for our policyholders.

The role emphasizes exceptional customer service, clear written and verbal communication, and the ability to thrive in a fast-paced call center. The position offers a hybrid work arrangement with initial in-office training and ongoing in-office

Qualifications

• Experience providing outstanding customer service by fostering trust and growth in satisfaction.
• Solid computer multitasking skills.
• Ability to effectively communicate, verbally and in writing.
• Ability to work comfortably in a fast-paced, high-volume call center environment.
• Minimum of high school diploma or equivalent.
• Eagerness to explore new skills and openness to different career paths.

Responsibilities

• Assist policyholders by collecting facts and investigating claims.
• Collect statements from involved parties.
• Help policyholders get back on the road quickly with accurate resolutions.

Skills

Customer service

Multitasking

Communication

Call center experience

High school diploma

Adaptability

Education

Associate degree or higher (preferred)

Active Adjusters license (preferred)

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here.

The GEICO Pledge

• Great Company, Great Culture, Great Rewards, and Great Careers.
• Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
• Great Careers: Personalized development programs, mentorship, and certification assistance.
• Great Culture: Inclusive and collaborative culture rooted in shared success.
• Great Rewards: Competitive pay, benefits, and flexibility to support your well‑being and future.

Job Details

Claims Service Specialist

Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually)

Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week

Location: GEICO’s Fredericksburg, VA office

Role Description

Through our paid, industry‑leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most – during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones.

Qualifications & Skills

• Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
• Solid computer multitasking skills
• Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities
• Ability to work comfortably and grow in a fast‑paced, high‑volume call center environment
• Minimum of high school diploma or equivalent
• Eagerness to explore new skills and openness to different career paths

Education/Certifications

• An associate’s degree or higher (preferred)
• Active Adjusters insurance license (preferred)

Equal Employment Opportunity

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Opportunities for Students & Grads

Learn more about GEICO Benefits